What are the responsibilities and job description for the Account Executive, Ticket Sales position at MLB - Washington Nationals?

Summary :

Make sure to apply with all the requested information, as laid out in the job overview below.

Reporting to the Senior Manager, Ticket Sales, the Account Executive, Ticket Sales responsibilities include the planning, organizing, and execution of the company new and group sales programs. The goals of the position are to achieve optimum ticket sales volume of group sales, premium sales and NATS PLUS memberships to ensure the desired sales results.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities :

Focus on increasing revenue and attendance through full menu selling opportunities, specializing in :
Group Ticket Sales (including theme nights and hospitality areas)
NATS PLUS season ticket packages (full, half and partial plans)
Premium Sales (including annual / nightly leases and club seating options)
Develop strong account relationships through scheduled and strategic account touchpoints
Identify opportunities to up-sell / cross-sell current client base
Provide world-class customer service to existing group accounts
Contact leads for new group and season ticket packages through outbound sales efforts
Coordinate and execute internal and external sales appointments on all potential customers through cold calling, prospecting and referrals from current customers
Creatively prospect for new business opportunities that will grow the Nationals season ticket and group client base
Attend networking, marketing and community events as needed
Maintain a daily / weekly outbound call volume
Host and visit current and prospective clients during home games
Maintain organized computerized records of all current and prospective clients in company database (Salesforce)
Submit planned activities on a daily basis prior to beginning sales day or leaving the office for outside sales calls
Submit prompt accurate reports and maintain up-to-date accurate account records
Attain individual and departmental sales goals set by management
Other duties as assigned

Requirements :

Minimum Education and Experience Requirements

Bachelor’s degree or equivalent military experience

A minimum of two years’ work experience in professional / collegiate sports, specifically related to season ticket sales, group sales, premium sales or customer service / retention

Knowledge, Skills, and Abilities necessary to perform essential functions :

Excellent communication and presentation skills

Ability to speak clearly and present sales materials in front of top executives, clients and large groups

Ability to network with the region’s top decision makers

Ability to learn and master new software programs including Tickets.com and Salesforce

Ability to complete basic contract invoices, templates and outlines

Excellent customer service and problem-solving skills

Ability to maneuver around the ballpark while visiting clients and showcasing seating options to prospective clients during home games

Must be able to work flexible hours as needed : including evenings, weekends and holidays

Understanding the need for data integrity and attentiveness to maintaining accurate and timely data

Computer proficiency and technical aptitude with the ability to utilize all Microsoft Office products

Uphold Core Values : Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

Physical / Environmental Requirements :

Office : Working conditions are normal for an office environment. Work may require occasional weekend and / or evening work.

Gameday : Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up / down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and / or move up to 45 pounds.

Compensation :

The projected wage rate for this position is $17.50 per hour. This position is also eligible for commission based on sales. Actual pay is based on several factors, including but not limited to the applicant’s : qualifications, skills, expertise, education / training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Benefits :

The Nationals offer a competitive and comprehensive benefits package that presently includes :

Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December

Medical, dental, vision, life and AD&D insurance

Short- and long-term disability insurance

Flexible spending accounts

401(k) and pension plan

Access to complimentary tickets to Nationals home games

Employee discounts

Free onsite fitness center

Equal Opportunity Employer :

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.

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Salary : $18

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