What are the responsibilities and job description for the Customer service agent position at MM International?
Please review the job details provided and advise if you would be interested in discussing the specifics.
JOB DESCRIPTION
Job Title - Customer Service Representative
Duration- 4 Months Contract to start
Location- Tualatin, 97062, OR(Hybrid)
Rate : 23$ on W2
Working Job title : Meter Operations Coordinator
Hours : 7 : 30am - 4pm with a 30 min lunch
Local candidate, working a hybrid schedule which will start as 3 days in office, 2 days work from home. It's flexible which days they come into the office, but Wednesday does need to be one of the three days.
Good chance contract will be extended
Brief Job Description :
This position will complete Meter Operations Coordination work. They will clear and dispatch customer re connect requests, troubleshoot remote reconnect / disconnect errors, work the Meter Exchange email box making corrections to field and office errors related to metering, work CCB / MDM To Do'
s related to credit, meter exchanges, removals or installations, support Field Collections calls from field and CSAs, escalate and manage complex disconnects.
Reviews data, identifies issues, and dispatches work orders to correct issues. May investigate issues under general guidance.
Responds to outages and power quality requests.
Coordinates, enters, monitors and closes work orders related to area(s) of specialization. Works with other departments to ensure work orders are processed.
Follows processes and procedures and ensures accurate data entry. Recommends changes to process documentation and job aids.
Responds to customer calls and provides information to customers regarding outages, connections, or work orders. Escalates situations as required.
Education requirements : High school diploma or equivalent
Preferred Skills : 5 or more years in a utility Customer Service but not mandatory
Last updated : 2024-11-21
Salary : $23
