What are the responsibilities and job description for the Desktop Support Analyst position at MM International?
Please review the job details provided and advise if you would be interested in discussing the specifics.
Job Title - Desktop Support Specialist
Duration- 6 Months contract to start
Location- Atlantic City, New Jersey, United States, 08401 (onsite)
Pay Rate - 35 $ / hr
Summary
The role supports the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance. Key responsibilities include the design, development, and maintenance of systems, data management, security access, project coordination, and interfacing with other systems. Additionally, the role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.
The position requires travel between multiple sites for on-site support, with typically one day spent at each location during the week. A reliable car is essential for this role. The locations to be covered are :
Glassboro
Waterford
McKee City
Cumberland / Millville
Cape May
Responsibilities
- Review, evaluate, design, implement and maintain the corporate technology systems.
- Identify data sources, construct data decomposition diagrams, provide flow diagrams and document all related processes.
- Ability to communicate complicated technical concepts to non-technical Clients.
- Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
- Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
- Develops specifications according to business requirements.
- Configures systems and monitors performance of systems and programs. Install software, patches and new environments as required.
- Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
- Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
- Coordinate and perform all testing of any changes to the environment with process owners.
- Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
- Provides technical assistance to 700 internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
- Assist IT Department with other support related issues as required.
- Perform other special projects and assignments as required.
- Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and / or duties beyond what is outlined may be assigned as required.
Salary : $35
