What are the responsibilities and job description for the SAP SCM SPP Help Desk Consultant position at MM International?
Title : SAP SCM SPP Help Desk Consultant
Location : Onsite - Dearborn, MI
Duration : 6 months
Description :
- Resolve L1, L2, and L3 tickets raised by clients in the SAP SCM and SPP space. Troubleshoot and provide timely, effective solutions to issues related to system functionality, configuration, and user queries.
- Implement necessary configuration changes in SAP SCM / SPP systems as per client requirements. Identify, troubleshoot, and resolve bugs, ensuring systems are functioning efficiently.
- Conduct thorough testing of changes made to the SAP SCM / SPP environment. Ensure proper documentation of all modifications, bug fixes, and enhancements. Oversee deployment of system changes, ensuring seamless updates and minimal disruption to operations.
- Lead client-facing conversations to understand their needs, explain solutions, and manage expectations. Establish strong client relationships to provide excellent customer service and ensure client satisfaction.
- Handle and resolve escalated issues, ensuring timely resolution and providing high-level support to address critical concerns. Work closely with clients and internal teams to address complex problems and prevent future issues.
- Supervise and manage a team of help desk professionals. Allocate tasks, ensure timely responses to client tickets, and guide the team in resolving issues. Provide coaching and mentorship to team members to enhance their skills and performance.
- Contribute to the enhancement of help desk processes, identifying opportunities to improve the efficiency of ticket resolution, system configurations, and client communications.
Requirements :
