Account Manager

Job Description

Job Description

WHO we are is a fast-growing, environmentally-conscious technology company made up of innovators and limit pushers.

WHAT we do is recover, revive and reuse technology. Our expertise in repair and refurbishing allows us to breathe life into used technology and distribute it into the secondary market.

HOW we do it is by allowing our work to be guided by our three core values that inspire us every day - Find A Way, Elevate Others, and See What You’re Capable Of. Check out a bit about our culture.

Tech Defenders is looking for an Account Manager, The Account Manager is responsible for developing, managing, and growing sales and business within a specified territory or account segment. They will establish relationships with K12 schools and partner organizations (OEMs / Reseller) . An Account Manager will implement sales strategies and business development skills to locate, qualify, and close new businesses, as well as develop relationships with clients to grow year-over-year opportunities.

Utilizing excellent communication, organization, and critical thinking skills to work independently and collaboratively with other departments to ensure smooth operations and successful client experiences. They will be responsible for maintaining system records, forecasting tools, and client records and ensuring accurate reports for internal and external purposes.

The Account Manager will :

First and foremost, embrace and live our core values. Beyond skills, education or experience, we only welcome talent to our team who align with our driven, team-focused and collaborative culture. We’re an EOS company who prides itself on ensuring we’ve got the right people in the right seats, doing what they do best.

Establish and maintain a strong relationship with partner organizations to support indirect / direct opportunities with end clients. These could include OEMs, VARs, etc..

Follow up with open leads, opportunities, and proposals to close new procurement sales.

Research possible client opportunities within a listed territory, including a prospect’s inventory details and contact information, and develop a strategy to engage for an opportunity to win new business.

Attend conferences to market the company, develop connections with clients and partners, and increase knowledge of industry trends.

Meetings with other departments and cross-functional teams to provide for efficient and profitable business operations and a great client experience.

Monitor post-sale client orders through the system and processes to ensure a great client experience, address issues / concerns early, and cooperate with other departments, typically operations, to address any issues or questions with client devices.

Implement high activity level sales strategies that include email, phone, in-person, and sequences within the CRM to increase pipeline opportunities and wins.

Meet with clients and prospects to establish relationships, inspect equipment, and close new business.

Work with marketing to support efforts to increase brand awareness, inbound proposal requests and exposure.

Maintain accurate and up-to-date system records.

Stay updated with industry developments, regulations, and best practices to maintain a competitive edge in the market

Assist in Forecasting of devices procured

Manage Sales Pipeline

Responsibility to reach annual and quarterly unit target quotas

Regular travel to territory for sales calls and client visits

Supervisory Responsibilities :

No supervisory responsibilities.

Education & Experience :

Associates Degree in Business or equivalent preferred

This position must possess and maintain a current, valid Driver License

2 Years Experience working with the K-12 / Education Industry preferred

3 Years Experience working in the Business to Business or K-12 sales industry

2 Years of Customer Relationship Management experience

Other Knowledge, Skills & Abilities :

Technical proficiency with Microsoft Office / Google Workspace, CRM, Databases, General Internet research

Excellent verbal and written communication skills.

Excellent sales and customer service skills with proven negotiation skills.

Excellent organizational skills and attention to detail.

Strong skills in analyzing data and market trends to identify opportunities

Environmental Conditions :

Normal office environment : No exposure to extreme heat, cold, noise or chemicals or hazardous equipment. 10% - 30% travel required.

Tech Defenders is proud to reward its valued team members with :

A 401(k) retirement savings plan with a company match as well as your choice of health plans, dental, vision, short term disability, and life insurance.

Discounted tech devices for you and your friends and family.

Casual dress code with free TD swag and branded gear.

Paid holidays, paid volunteer time, and paid time off for you to recover and revive.

Tuition assistance program eligibility after one year of service.

Interactive events, parties, community service projects, awards, etc.

Excellent opportunities to communicate, collaborate, and connect. You’ll have the autonomy to be able to put your stamp on things, while benefiting from the collective expertise of the team.

Growth and development opportunities to expand the role and your impact on the business as well as regular continuing professional development support to help you advance your career.

In Office or Hybrid work schedule

10% - 30% Travel required.

If this sounds like the perfect culture for you, dust off your resume and apply today. We’d love to chat with you.

Equal opportunity employer.