What are the responsibilities and job description for the Call Center Representative $16/hr- Interview NOW! position at MMC Group LP?
MMC is looking for you!
Pay: $16/hr
Hours: Monday- Friday 7:55am-5pm. Overtime may be required
Max pay rate: $16/hour.
PURPOSE OF POSITION:
The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.
Candidates must be available for the first 3 weeks of training without any prescheduled days off and must have reliable transportation.
RESPONSIBILITIES:
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs.
• All other duties as assigned
EDUCATION/SKILL/EXPERIENCE
REQUIREMENTS:
• High School diploma or GED
• A minimum of 1 year in telephone customer service or related experience
• Excellent communication skills
• Knowledge of the use of PCs and related software
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio. PHYSICAL REQUIREMENTS: Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.
Salary : $16
