What are the responsibilities and job description for the Customer Service Representative *NY EZ-Pass * Training starts May 22 position at MMC Group?
MMC Group is looking for Onsite Customer Service Reps in Endicott! to start May 22.
Job Duties:
- The Call Center CSR will work in a busy inbound call center servicing customer calls for the NY E-ZPass.
- The CSR assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance the state funded program.
- The CSR disseminates information on a variety state funded program related topics using training materials, handouts and online tools.
- The CSR is responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.
- The CSR is responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
- Using our clients’ platform, the CSR performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
- The CSR is required to meet or exceed minimum standards for production and accuracy depending on assignment.
- The CSR performs account updates in strict adherence to departmental policy and procedures.
Reserve your seat today and be part of a winning team!
- $15.00/hr. to start! Endicott!!
- Bilingual in Spanish start at 16.00/hr.
- Permanent Position with 40/hr work weeks $$$
- First shift hours! Great work/life balance!
Skills and qualifications required:
- High School Diploma/GED is REQUIRED
- Some computer knowledge preferred
- Pass drug screening (illegal drugs, NO THC testing), and background check
- Full attendance required during the paid training class
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
- 2 years
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to commute/relocate:
- Endicott, NY: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $15 - $16
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