Shift Lead / Lead Positions

Position Overview:

Responsible for assisting the store management team with store operations, interacting with customers to problem solve issues, assisting in sales process, ensuring an outstanding customer experience and daily task execution. Responsibilities include, but are not limited to the following:

Primary Responsibilities:  

• Execute floor leadership-own the sales. floor, greet all customers, in a professional, friendly manner. 
• Deploy staff, coordinate breaks, count down cash drawers
• Coach and develop employees in assessing customer needs. 
• Stocking shelves, setting up displays, ringing up merchandise. 
• Assist with inventory counts as needed. 
• Maintain merchandise and visual plan according to company policies.
• Provide constructive feedback and assists staff to solve customers’ complaints. 
• Ensure all employees are properly trained according to company policies and procedures.
• Communicate to management any situations that puts our customers or employees at risk physically or emotionally. 
• Implementing operations strategies, contributing to communications, and reviewing performance analysis. 

General Responsibilities:  

• Greet all customers, in a professional, friendly manner. 
• Ensure the store is well maintained, stocked, and clean at all times.
• Treat co-workers with respect and look for opportunities to help others without being asked. 
• Show up to work on time in appropriate attire and compliant with appearance policies.
• Possess adequate product knowledge to assist customers in making purchasing decisions.
• Ensure that Health, Safety, Operations, and security policies are being followed at all times
• Motivate employees, keeping them focused on the company’s mission.
• Ensure customers are satisfied with the level of service and product quality received.
• Follow all opening and closing procedures to keep the employees, inventory, cash, and store safe and secure.
• Adhering to company policies and health, safety and employment standards

Physical Requirements:           

• Must be able to stand for long periods of time (up to 12 hours) 
• Must be able to move and/or lift up to 20 pounds  

Qualifications

• Must be 21 years or older
• Must have previous management experience in retail a retail or hospitality environment
• Some cannabis knowledge
• Knowledge of local and state recreational cannabis regulations
• Excellent customer service skills
• Exceptional communication and interpersonal skills
• Ability to multitask
• Detail oriented
• Minium of 2-3 years in management experience