What are the responsibilities and job description for the CSR - Customer Service Representative position at MMG Executives?
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with customers in a front-facing role.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our client's products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable working in a front-facing environment
- Experience working with customer support.
Apply today!
Job Types: Full-time, Part-time
Pay: $800.00 - $1,000.00 per week
Benefits:
- 401(k)
- Health insurance
- On-the-job training
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Columbus, OH 43211 (Preferred)
Ability to Relocate:
- Columbus, OH 43211: Relocate before starting work (Preferred)
Work Location: In person
Salary : $800 - $1,000
