Leasing Consultant

Job Summary

• Interacts directly with prospective residents and current residents to achieve maximum occupancy.
• Acts as company representative by conveying the benefits of the community.
• Responsible for leasing process from introduction to occupancy of the resident. Maintains communication throughout the tenancy of the resident.

General Accountabilities

• Performs variety of duties associated with leasing and marketing of the community
• Performs variety of tasks in a calm and controlled manner.
• Talks persuasively to influence people in ways they can understand.
• Stimulates enthusiasm by providing information about apartments and community to prospective resident and schedules visits to community.
• Determines needs and responds promptly to resident while being pleasant, cheerful and tactful.
• Quickly closes new sales and leases apartments at acceptable determined percent of total prospects.
• Acts hospitable when meeting or greeting and determines if community meets the client qualifications.
• Effectively explains lease and community policies to new and current residents.
• Supports overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
• Maintains accurate, in-depth knowledge of all aspects of community, particularly in rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Understands and complies with Fair Housing laws and standards.
• Monitors community advertisements and effectiveness of responses; maintains ad book and demographics.
• Gathers information about markets, competition, etc. and prepares monthly competitive survey reports to analyze the real estate market trends and conditions in the area.
• Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.
• Analyzes concerns associated with apartments which are slow to lease and offers recommendations to Property Manager.
• Inspects all vacant apartments to ensure readiness for prospective residents.
• Completes follow-up thank you notes and call-backs with prospects after initial community visit.
• Maintains current resident files.
• Works with Property Manager to assure curb appeal and property appearance is acceptable.
• Conducts follow-up activity with residents to establish positive resident relations.
• Maintains open communication with Property Manager and Maintenance Director/Supervisor.
• Represents company in professional manner at all times.
• Performs variety of functions to ensure accurate and organized lease/resident file administration
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).
• Checks and double checks own work.
• Completes service requests and communicates to Maintenance Department.
• Collects security deposits, rent, and all other funds associated with resident moves.
• Effectively communicates charges in units leased status to Maintenance Department.
• Attends and participates in training seminars as requested.
• Becomes active in the local business community and develops rapport with residential community.
• Assists the Property Manager in implementing resident retention and renewal programs.
• Makes recommendations to management regarding improvements for operation of community.
• Attends and assists in coordination and organization of resident relations and activities, such as newsletters, parties, etc.
• Accompanies vendors or contractors to resident apartments as needed.
• Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary.
• Performs other related duties as assigned or requested.

Job Qualifications

• Must be Bilingual: Spanish
• Minimum Education: High School or GED

Competencies

• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently;
• Plans for additional resources; Sets goals and objectives.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;
• Meets commitments.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Able to build morale and group commitments to objectives.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Skills: Administrative

• Basic arithmetic
• Word processing skills
• Communication written and oral
• Organizational

Skills: Mathematical

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.