Assistant Community Manager

• Works with Property Manager in developing integral team that effectively sells the quality and professionalism if the organization.
• Inspects property common areas, apartment units and grounds on a regular basis.
• Offers recommendations to management regarding improvements to the overall operation of the community.
• Demonstrates an interest in and understanding of financial and operational reporting requirements.
• Collects all rent payments from both current and previous residents.
• Makes daily community deposits in regards to rent collections and any other miscellaneous income.
• Assists in the processing, monitoring and recording of purchase order invoices into Budget Control Log.
• Distributes non-payment notices to all delinquent residents and completes follow-up activity in regards to non-payment of rent, or eviction proceedings.
• Maintains general working knowledge of state laws in regards to the collection of delinquent accounts.
• Inputs daily resident information from walk-in traffic, move-ins, move-outs, apartment conditions, etc.
• Assists Property Manager in ensuring that all leases and addenda are completed accurately in regards to addresses, names, rates, etc.
• Maintains all current and previous resident files.
• Supports overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, rate increases, etc.
• Assists in various leasing activities as required.
• Maintains up-to-date knowledge of market and competitive properties.
• Assists Property Manager with renewals of existing residents.
• Represents company in a professional manner at all times.
• Assists overall team effort through effective leadership.
• Analyzes concerns associated with apartments that are slow to lease and offers recommendations.
• Assumes supervisory responsibilities and management of the property in the absence of the Property Manager.
• Understands and complies with Fair Housing laws and standards.
• Assists in the handling of resident service requests and various concerns as required.
• Conducts follow-up activity as needed to establish and maintain positive resident relations.
• Assists with and attends community sponsored resident functions and activities.
• Assists in creating monthly newsletter.
• Attends and participates in training classes and seminars as requested.
• Maintains open communication with Property Manager and Maintenance Supervisor.
• Transports residents or prospective residents via motorized vehicle on property grounds; runs errands as necessary.
• Performs other related duties as assigned or requested.

• Minimum Education: High School
• Minimum Experience: 1 Year
• Minimum Field-of-Expertise: Supervisory experience, excellent communication, organizational skills, and computer literacy/word processing skills
• Preferred Education: Bachelor's Degree
• Preferred Experience: 2 Years
• Preferred Field-of-Expertise: Strong customer service orientation, with good decision-making ability and a professional image

Competencies

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within budget.
• Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Change Management - Monitors transition and evaluates results.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Leadership - Inspires and motivates others to perform well; Gives appropriate recognition to others.

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb
• Occasionally required to lift light weights (less than 25 pounds)
• Occasionally required to lift moderate weights (25-50 pounds)
• Occasionally required to lift heavy weights (50 pounds or greater)
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus