What are the responsibilities and job description for the Service Manager position at MMI Industries?
Job Title: Service Manager
Job Summary: The Service Manager oversees safe, high-quality, and profitable customer services. This role involves managing service teams, ensuring safety, customer satisfaction, developing service strategies, and optimizing service delivery processes profitably.
Key Responsibilities:
- Risk Management: Identify and mitigate safety risks, such as resource constraints, technical challenges, or external factors.
- Team Management: Lead and manage a team of service professionals, including hiring, training, scheduling, and performance management.
- Service Delivery: Ensure services are delivered safely, efficiently, effectively, and according to customer expectations and company standards.
- Customer Satisfaction: Monitor customer satisfaction levels, gather feedback, and implement improvements to enhance the overall customer experience.
- Service Strategy: Develop and implement service strategies to meet organizational goals and objectives. This may include identifying new service opportunities, expanding service offerings, or improving existing services.
- Resource Management: Manage personnel, tooling, equipment, and materials to ensure optimal utilization and cost-effectiveness.
- Quality Assurance: Implement quality assurance processes to maintain high service delivery standards and compliance with relevant regulations and standards.
- Performance Analysis: Analyze service performance metrics, identify trends and areas for improvement, and develop action plans to address deficiencies and optimize performance.
- Communication: Communicate regularly with internal stakeholders, including senior management, sales, marketing, and operations teams, to coordinate service delivery and address any issues or concerns.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service delivery processes, increase efficiency, and reduce costs.
Qualifications and Skills:
- Bachelor's degree in business administration, management, or a related field (or equivalent experience) 3-5 years of proven experience in service management or a similar role, with a track record of success in delivering safe and high-quality services.
- Strong leadership and team management skills, with the ability to motivate and inspire team members.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, employees, and senior management.
- Analytical and problem-solving abilities, focusing on continuous improvement and innovation.
- Knowledge of relevant industry standards, regulations, and best practices.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
Working Conditions:
- The Service Manager typically works in an office environment but may also spend time in the field or at client sites as needed.
- This role may involve occasional travel to attend meetings, conferences, or training sessions.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $80,000 - $90,000
