What are the responsibilities and job description for the Director of Sales and Business Development position at MMLiving?
ESSENTIAL FUNCTIONS
- Manages the occupancy process from first inquiry to receipt of deposit to move-in as it relates to the presentation, negotiation and promotion of the facility to that individual and / or family.
- Works with the prospective resident, family members and key influencers to facilitate a timely and beneficial commitment to the facility.
- Manages all information relating to the prospective resident / inquiry and maintains clear verbal and written communication regarding prospective residents with the Independent Living Director and COO.
- Accurately documents all aspects of the sales process for all contacts and prospective residents in the leads management system, REPS.
- Promotes the sales process through ongoing contact with prospective residents via telephone, personal visits, presentations and home visit activities, as appropriate.
- Provides Independent Living Director and COO planning information about opportunities or challenges, to be used in the development of strategies for maintaining optimal occupancy levels.
- Effectively communicates all documents related to residency, such as Residency Agreements.
- Conducts regular sales appointments within the facility with prospective residents.
- Participates in and helps plan community events for the purposes of increasing the sales pipeline resulting in future move-ins.
- Conducts presentations at community sales events.
- Identifies prospective leads through a variety of referrals, such as online and phone inquiries, face-to-face interactions and advertising leads.
- Responsible for the quarterly marketing plan.
- Participates in all sales training opportunities identified by the Independent Living Director and COO
QUALIFICATIONS :
Benefits You Can Expect :
Core Anchors - Good to GREAT Customer Service : To perform this job successfully, an individual should strive to provide Good to GREAT customer service and demonstrate our Core Anchors of People First...Always; Compassionate Action...Now; and Respectful Communication...Everywhere. GREAT is an acronym for the following principles : G reet with a Smile and by Name; R espect the Whole Person; E mpathize; A ccept Responsibility; and T eam up for Success
