What are the responsibilities and job description for the Resident Specialist position at MMP Staffing Services?
Resident Specialist
MMP Staffing is seeking a dedicated and experienced Resident Specialist to provide superior customer service to residents, guests, and team members at the property site. This role involves showing and leasing apartments, assisting in the moving process, and providing administrative support to the Community and / or Services Maintenance Manager for various property-related tasks. Experience in Section 8 housing and LIHTC is preferred.
Essential Functions :
- Customer Service : Answer or return all calls promptly with the highest level of customer service.
- Appointments : Schedule appointments and conduct in-person visits as needed.
- Resident Relations : Listen to resident requests, concerns, and comments, and refer them as appropriate. Develop relationships with residents to understand their needs and aspirations and build trust.
- Maintenance Requests Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
- Property Tours : Greet prospective tenants and show the property and its features according to established procedures.
- Application Processing : Process applications for approval and follow up with applicants. Pre-qualify prospects according to company procedures and housing requirements.
- Service Inspections : Conduct service inspections with the Service Management team to ensure apartments are in move-in condition.
- Community Engagement : Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
- Rental Payments : Manage the rental payment process.
- Lease Administration : Prepare recertifications and lease renewals, and enter data into the tracking system.
Other Responsibilities :
Knowledge, Skills, and Abilities :
Education & Experience :
MMP Staffing is excited to find a dedicated professional to join our team and contribute to the strong community environment we strive to build and maintain. If you have the qualifications and a passion for property management, we encourage you to apply.
