What are the responsibilities and job description for the Front Office Manager for Hotel position at MMSI Management?
Job Description
Job Summary:
As a Front Office Manager, you will be the face of our establishment, overseeing all aspects of the front office operations to ensure exceptional guest experiences. If you have a passion for hospitality management and possess strong leadership skills, we invite you to join our team.
Responsibilities:
- Manage all front desk activities, including check-in, check-out, and guest inquiries.
- Supervise and train front desk staff to deliver outstanding customer service.
- Handle online and phone reservations efficiently and accurately.
- Provide guests with information about room availability, rates, and hotel amenities.
- Ensure smooth communication between departments to meet guest needs promptly.
- Address guest concerns and complaints professionally and in a timely manner.
- Coordinate with housekeeping to maintain clean, organized, and well-equipped guest rooms.
- Confirm group bookings and arrange personalized services for special guests.
- Utilize upselling techniques to promote additional services when appropriate.
- Maintain up-to-date records of reservations, payments, and guest interactions.
Experience:
- Previous experience in hospitality management or hotel operations is preferred.
- Proficiency in using phone systems and hotel management software is advantageous.
- Multilingual or bilingual skills are a plus for effective guest relations.
- Strong background in front desk operations and guest services is highly desirable.
Join our team as a Front Office Manager to lead our front office team in providing exceptional service to our valued guests. If you are dedicated to delivering top-notch hospitality experiences and possess the required skills, we look forward to meeting you.
Job Type: Full-time
Pay: $17.00 - $28.00 per hour
Expected hours: No less than 16 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $17 - $28