What are the responsibilities and job description for the Front Office Administrator position at MMTC Wellness?
Overview:
We are seeking a dedicated and personable individual to join our team as a Front Desk Receptionist. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and educating clients about available services.
Responsibilities:
- Greet clients warmly and assist them with checking in and filling out necessary forms.
- Schedule appointments for services, consultations, and follow-up visits, utilizing our booking system efficiently.
- Answer phone calls and emails promptly, addressing inquiries, and providing information about our services, packages, and pricing.
- Maintain a clean and organized reception area, ensuring it reflects the high standards of our office.
- Collaborate closely with the office staff to coordinate appointments, handle client requests, and manage any scheduling changes or cancellations.
- Process client payments accurately and efficiently, including handling cash, credit card transactions, and invoicing.
- Educate clients on our various treatments, products, and aftercare instructions as directed by medical staff.
- Assist with inventory management by monitoring and restocking retail products and supplies as needed.
- Uphold strict confidentiality regarding client information and adhere to all HIPAA regulations.
- Contribute to a positive and supportive team environment, assisting colleagues with tasks as necessary.
Qualifications:
- High school diploma or equivalent; additional education or training in hospitality, customer service, or related field preferred.
- Excellent interpersonal and communication skills, with a friendly and professional demeanor both in person and over the phone.
- Strong organizational abilities and attention to detail, capable of multitasking and prioritizing tasks effectively in a fast-paced environment.
- Proficiency in using computer software and booking systems; familiarity with SpaSoft or other spa management software is a plus.
- Basic knowledge of medical terminology and procedures is advantageous.
- Ability to remain calm and composed under pressure, resolving conflicts and handling difficult situations with diplomacy and tact.
Benefits:
If you are passionate about delivering exceptional customer service and thrive in a dynamic, client-focused environment, we invite you to join our team. Please submit your resume and a cover letter detailing your qualifications and availability. We look forward to hearing from you!
MMTC of Florida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $18.00 - $18.50 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $19