What are the responsibilities and job description for the PATIENT COORDINATOR position at MNGI?

Position Details

Schedule : Full-time (40 hours / week)
Monday - Thursday 8 : 30am-5pm, Friday 7 : 30am-4pm
Location : Office / Remote (Training will take place in person)
Salary Range : Starting range $20.98 - $24.16 / hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)

Benefits

Health Coverage : Medical, Dental & Vision Insurance

Retirement : 401(K) with Company Match, Profit Sharing

Time Off : Generous PTO, Holiday Pay, Floating Holiday

Disability Coverage : Short & Long-Term Disability

Family Support : Two Weeks Paid Parental Leave

Performance Incentive : Discretionary Bonus Based on Company, Department, and Individual Goals

Key Responsibilities

Patient coordinators perform a variety of tasks in support of physicians and other health professionals. These tasks include but are not limited to :

Answer patient calls, take accurate messages and forward to the correct provider for resolution

Daily interaction with patients

Document all patient interactions through the electronic health records system

Maintain provider schedules

Promote a culture of caring through interactions with internal and external customers

Respond to patient emails received from the Patient Portal

Schedule a variety of complex procedures both with internal and external care facilities

Communicate effectively with insurance companies, verify coverage as needed

Monitor provider approval queue / inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls)

Coordinate the transmission and acquisition of patient records between health clinics

Monitor patient medication schedules, lab schedules, and work daily / weekly reports

Prepare forms for internal and external clinics

Serves as the back-up for several other departments

Any and all other duties as assigned

Essential Functions : In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Two years post-secondary education required, Associate's or Bachelor's degree preferred.

Two years customer service experience required, customer service leadership preferred.

Experience in a medical office or direct patient care preferred.

Experience with Electronic Health Records (EHR) system preferred

Qualification Requirements : The qualifications listed below are representative of the knowledge, skills, and / or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

Required Knowledge

Working knowledge of :

Microsoft Office applications

Electronic Health Records (EHR) system

Computer proficiency

Medical terminology

Required Skills

Compassionate patient care and customer service

Active listening

Problem solve, prioritization, and critical thinking

Attention to detail and organization

Key Abilities

Work in a busy call center environment

Multitask

Communicate effectively verbally and in writing

Work independently as well as in a team environment

Physical Requirements : The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment : The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI's Culture of Caring

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity

Compassion : being empathetic and considerate of the needs of our patients and caregivers

Teamwork : Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice / opinions of others assuming good intent.

Integrity : Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

Salary : $21 - $24

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