What are the responsibilities and job description for the MNI Direct Customer Experience (Wholesale/Horticulture) position at MNI Direct?
Who we are.
MNI Direct team members are like family. We work safely, work together, and have fun all while serving our customers passionately! Whether you are experienced in the green industry or looking for a career change, we seek individuals who share our core values.
Work Until the Job is Done Right - Always do your best and remember that our motto is quality first.
Be a Team Player - A positive attitude creates more fulfilling work, even when it’s not fun.
Serve - Think first of others. Anticipate and serve their needs, no matter how large or small.
Own It - Take personal responsibility, even if that means owning up to making a mistake – fix it and move on.
With four branches serving the southeast we focus on plants and providing quality material to the professional landscape trade. We have a 10 year growth plan and would love for you to come grow with us. At MNI Direct you will not be a number, come join the family.
Primary Responsibilities
- Serve, greet, and assist customers with loading/unloading in the yard/nursery, providing a friendly and welcoming environment.
- Be a Team Player by acting as a liaison between the operations and sales teams, facilitating smooth communication and collaboration.
- Own the sales process and verify inventory for sales orders for customers.
- Be proactive and Work until the job is done right on all customer opportunities to grow sales and build rapport with current and potential customers.
- Collaborate with the branch team to continuously identify opportunities to enhance the overall in-store experience for customers.
- Stay informed about the products available in the yard/nursery to provide relevant information to customers.
- Use and operate radio communication in a professional manner with all other employees.
- Perform all duties in accordance with the MNI Direct company policies as they pertain to Sales and Operations.
- Perform other duties as required and serve as a resource for the MNI Direct team.
Required Skills, Knowledge & Training
EDUCATION:
- High School diploma or secondary diploma or equivalent preferred.
- Green industry experience or knowledge of horticulture, landscape, and/or nursery a plus
SKILLS AND TRAINING:
- Proficient in Microsoft Office
- Expert customer service skills
- Ability to operate the customer ordering and inventory system.
- Ability to communicate effectively with all internal and external customers. business associates.
- Ability and desire to learn plant names, characteristics, and sources.
- Possess and maintain a valid, clean state Driver’s License.
Physical Requirements
- Prolonged walking and standing
- Ability to lift 20-50 lbs.
- Ability to work a flexible schedule (M-F)
- Ability to work in all weather conditions.
