Operations/General Manager / Home Services

This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by leading all our operations leaders: service, installation, and warehouse. Your skills as a team building leader with a balance of clearly defined expectations, committed to team development, and building a culture of accountability is a winning combination for this opportunity.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand.

Responsibilities

• Manage staff and maintain the highest customer satisfaction and employee engagement levels
• Set individual goals and KPIs for all staff positions with financial responsibilities, linking back to the established brand goals
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met
• Show employees how their individual contributions matter to the company’s success
• Communicate clearly, show recognition, and build rapport with employees
• Monitor employee engagement levels and know how to promote a healthy work environment
• Monitor customer satisfaction metrics and performance, evaluate performance and coach staff to success
• Build a plan for escalating customer complaints that results in quick, favorable resolutions
• Reach budget goals related to revenue and cost metrics
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s
• Conduct operations and P&L meetings with key managers to increase productivity levels
• Shape company culture by living out core values

Competencies for Success

• Proven track record in operations
• Ability to inspire and lead others to attain company goals
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Quick, sound decision-making abilities
• Good presentation and public speaking skills is a plus
• Ability to build trust and demonstrate empathy

Job Type: Full-time

Salary and Bonus

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Paid time off (PTO)

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate

Work Location: In person