Warranty Technician and Job Checker

In this role, you will have the ability to impact our company by working with our maintenance and service teams to ensure that garage doors are in working order. Your skills and know-how is key to being a great fit for this role. We are a fast-paced organization set to thrive and grow in an exciting and stable business sector. You will help us by representing our brand through quality work.

We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who takes pride in their work and is committed to ongoing learning.

Job Responsibilities

• Correctly diagnose and fix garage door warranty issues
• Update systems with notes and pictures of completed warranty work
• Work closely with General Manager, Service Manager and Project Manager to ensure all warranty issues are resolved and to ensure jobs are scheduled appropriately and without delay
• Perform initial visual inspections of various job sites and determine job readiness as well as document estimated dates of readiness
• Conduct regular and scheduled follow-ups to sites deemed not ready upon the initial inspection
• Review measurements, door size, headroom, side room, blocking, and live wire
• Establish customer rapport, explaining the services provided during the warranty call.
• Ask proper questions to troubleshoot system malfunctions.
• Educate and assist customers in the general functionality of their garage door.
• Explain replacement opportunities and create referral opportunities to our service and or retail sales team.
• Work alongside customer service and dispatch to ensure the success of the team.
• Maintain a clean, organized job site and correctly inventoried truck.
• Participate actively in all training exercises and morning meetings.
• Willingness to work flexible hours, including weekends and evenings if necessary

Ability to work independently and in a team environment. Physical Requirements In order to perform the essential functions of this job successfully, employees must meet certain physical demands. Individuals with disabilities may be provided with reasonable accommodation to enable them to perform these essential functions. Employees are expected to perform the following tasks as part of their job duties:

• Regularly required to stand, walk, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.
• Frequently required to climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
• Occasionally required to sit.
• Must frequently lift and/or move up to 50 pounds.
• May occasionally lift and/or move up to 200 pounds (with the assistance of a lift or by two persons).
• While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places, and in a non-climate-controlled environment.
• The employee may also occasionally be exposed to fumes or airborne particles.
• The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.

Skills/Knowledge

• Teamwork
• Organization
• Planning
• Time management
• Reporting skills
• Inventory control
• Dependability

Full-Time / Pay: $19

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Paid time off (PTO)

A valid and clear Driver's License is required