What are the responsibilities and job description for the Vice President, Lifestyle & Medication Services Operations position at MOBE?
About the Organization
MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives.
MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https : / / www.mobeforlife.com / DEI for more about diversity, equity, and inclusion at MOBE.
Description
Your Role at MOBE
The Vice President, Lifestyle & Medication Services Operations will lead a team of directors responsible for MOBE's program delivery, coaching, guidance, performance management, and operations of all participant-facing teams including Guides, Pharmacists and Outreach & Engagement functions. Additionally, this role will oversee critical operational functions including Workforce Management, Performance Insights, and vendor management of our system partners (Five9, Salesforce, CSS, etc.).
In this role, the Vice President, Lifestyle & Medication Services Operations will work with executive leadership to execute the vision and growth strategy of MOBE's Lifestyle Management & Medication Services Program. The ideal candidate is a clinician with deep operational experience scaling health management service organizations and is a strategic hands-on leader who can optimize day-to-day operations while aligning with broader strategic organizational goals.
Responsibilities :
- Provide strategic leadership, oversight, and operational direction to participant-facing organizations inclusive of outreach & engagement, guide, pharmacists, workforce management and quality assurance functions.
- Lead and develop director-level department leaders in achieving strategic objectives, functional goals and ensure the efficient and effective delivery of program services while maintaining and supporting the MOBE culture.
- Manage day-to-day program delivery, engagement, and retention to support an exceptional end-to-end experience for participants to support their health journey.
- Accountable for measuring, monitoring, and achieving performance KPI's and metrics to support the organization's client satisfaction and outcomes commitments.
- Built a positive team culture helping front line staff feel connected to the overall business and motivated to achieve participant and company outcomes.
- Collaborate with cross-functional leaders to enhance existing services based on market needs, industry trends and population specific requirements.
- Provide the highest quality service while maintaining compliance and commitment to company policies and procedures, effective resource utilization, hiring, training, quality assurance, licensing, and operating budgets.
- Develop and execute strategies that drive outcomes, reduce operating costs, maximize efficiencies, and ensure compliance with regulatory requirements, company, and industry standards.
- Strategize with executive leadership and other partners to achieve organization goals and meet or exceed requirements of client service-level agreements.
- Other duties as assigned are to help drive to our Vision, fulfill our Mission, and abide by MOBE's Guiding Principles.
Position Requirements
Qualifications
Required :
Guiding Principles : We want employees who are kind, talented and committed, who live by our guiding principles and choose to work at MOBE because of these principles.
Benefits and Compensation
We offer a comprehensive benefits package including :
The salary range for this position is : $200,000-$240,000 based on experience and qualifications.
Full-Time / Part-Time
Full-Time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location
Minneapolis
This position is currently accepting applications.
Salary : $200,000 - $240,000
