What are the responsibilities and job description for the Customer Service Rep position at Mobile Air Transport?
There are two positions available: 9 AM - 5:30 PM and 4:30 PM - Close (Please specify on application)
What you’ll do on a typical day:
- Answering Customer Service and Operations calls as they come in and responding to their questions and concerns in a timely manner.
- Entering POD’s into Crown system for quick viewing by our customers.
- Tracking shipments for our customers and responding to their questions in an efficient and professional manner.
- Verifying alerts for any accessorial charges that need authorization, filling out and faxing in appropriate forms and following up with freight forwarder.
- Entering inbound alerts and pickup requests that are faxed to the operations inbound fax machine and received via eMail.
- Quoting rates.
- Entering all pickups in Mobile Air system and dispatching pickup to correct pickup station.
- Matching of delivered shipments to correct in bound manifest.
- Data entry of Mobile and Central pro. As well as cutting Pro’s for all.
- General customer service functions, (track and trace, provide pod’s, rate quote etc.)
- Entry of late arriving paperwork into Crown system.
- Break down of paperwork for line haul operation (out-bound)
- Entries of line haul manifestss
- Perform other related duties as assigned
