Scheduler

Job Title: Scheduler

Location: Morristown, NJ

Job Description:
We are seeking a highly motivated and detail-oriented Scheduler to join our team in Morristown, NJ. The ideal candidate will have prior experience in scheduling, strong communication skills, and a customer-focused approach to their work. This role plays a critical part in ensuring smooth operations and providing excellent service to our clients and staff.

Responsibilities:

• Accurately handle incoming phone calls, SMS requests, electronic web requests, and perform patient registration.
• Place outbound calls to clients and schedule appointments efficiently.
• Ensure timely completion of inbound scheduling requests via fax or electronic work queues.
• Record and address special patient needs (e.g., special accommodations, exam protocols, interpreters).
• Communicate upcoming schedules to staff and clients.
• Perform client intake scheduling with all necessary demographic and insurance information to streamline onboarding.
• Coordinate with clients’ families to align schedules and staffing needs.
• Facilitate connection between clients and billing offices for insurance verification.
• Actively solicit and respond to customer feedback to enhance the client experience.
• Meet productivity and quality expectations across all job functions.
• Escalate cases as needed and report system errors to supervisors to promote training opportunities.
• Maintain up-to-date knowledge of insurance requirements.

Required Skills and Qualifications:

• 1-3 years of prior scheduling or administrative experience.
• Proficient in typing with a speed of at least 35 words per minute.
• Excellent customer service, interpersonal, and communication skills.
• Strong team player with the ability to work in a fast-paced environment.
• Familiarity with healthcare billing and scheduling processes.
• Experience working in a high-call-volume environment.
• Associate’s Degree required; Bachelor’s Degree preferred.

Preferred Skills and Experience:

• Knowledge of medical terminology and insurance processes.
• Prior experience in private duty home care scheduling.
• Relevant experience as a Scheduler, Practice Office Assistant, or Patient Access Representative.
• Proficiency in Electronic Medical Records (EMR) systems, preferably Med Syst Vincent.

Additional Skills:

• Queue management, staffing coordination, and patient registration.
• Positive, customer service-oriented attitude.
• Ability to adapt to new processes and meet deadlines effectively.

Schedule:

• Monday to Friday, 10:00 AM - 6:00 PM EST
• 7.5 hours per day, 37.5 hours per week

Department:
Corporate PFS Scheduling/MIDS Corporate

Job Type: Contract

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Paid sick time
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical scheduling: 2 years (Required)
• Calling: 1 year (Preferred)
• Healthcare: 1 year (Required)
• MS office: 1 year (Preferred)

Work Location: On the road

Salary : $21 - $23