What are the responsibilities and job description for the Customer Service Representative position at Mobile Health Team LLC?
Responsibilities and Qualifications:
Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
Bilingual Spanish speaking candidates are welcome and encouraged to apply
This is high energy role and requires individuals who can adapt to changes quickly
Will work in a fast-paced environment
Must have empathy and the ability to control conversation/call
High school/GED required
Must have customer service experience
Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
Soft skills are very important to this role and require a level of professionalism and caring.
Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
Working Schedule:
Must be able to work any shift between 8:00AM - 8:00PM
Must be open to working the 11:30AM - 8:00PM shift
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Language:
- Spanish (Required)
Work Location: Remote
Salary : $18 - $20
