Patient Service Representative Team Leader

We are a mobile dental group looking for a dynamic Team Leader to manage and mentor our Patient Service Representative team, the liaison between our dentists and our patients/customers. In addition to managing a smaller caseload, you will act as the primary point of guidance and leadership throughout the day, readily available to support your team members as they handle their responsibilities. You will also play a pivotal role in building strong relationships with both team members and clients, setting a standard for excellence in customer service.

Key Responsibilities:

• Lead and Mentor the Team: Provide daily support, motivation, and accountability for the Dentist Handler team, maintaining high performance standards and fostering engagement.

• Hiring and Training: Help recruit, onboard, and train new Patient Service Representatives, ensuring consistent team development and alignment with department goals.

• Hands-On Role Knowledge: Acquire in-depth knowledge of the Patient Service Representative role to be able to expertly guide your team while managing a small caseload yourself.

• Caseload Management: Actively manage your own caseload to stay connected to operations and provide relatable, hands-on leadership.

• Availability and Support: Remain accessible throughout the day to respond to questions and offer support, setting an example of reliability and leadership for the team.

• Customer Relationship Building: Develop excellent relationships with customers, demonstrating an elevated level of service and professionalism that team members can aspire to.

• Performance and Accountability: Establish clear expectations, conduct regular check-ins, and evaluate performance to ensure the team meets goals.

• Continuous Improvement: Identify and implement process enhancements to increase efficiency and service quality within the department.

Qualifications:

• Proven experience in team leadership, preferably within healthcare or customer service.

• Strong interpersonal skills, with the ability to build rapport with both team members and clients.

• High standard of customer service and professionalism, consistently aiming to exceed expectations.

• Exceptional organizational and multitasking skills.

• Ability to foster a collaborative, solutions-oriented work environment.