Job Description
Job Description
Job Title : Information Technology Support, Level One
Location : MPC Office
Limited Travel
Terms : Permanent Full-Time
About us : Mobile Primary Care is a home-based primary care practice that specializes in geriatric healthcare,
primarily serving the Western Counties of New York State.
About the Role : The Information Technology Department within Mobile Primary Care offers a diverse range of both opportunities and responsibilities. This position supports all office personnel, all remote associates and the full clinical team assembled to provide great care for both our home limited patients as well as our patient census that visits our office setting. Additionally, this position is critical to both supporting as well as helping to grow Mobile Primary Care’s various telemedicine solutions.
Duties and Responsibilities :
Medent Server / Cloud Faxing / Support
General Medent support (user account setups and access distribution)Identrust :Controlled substance platform (Providers) EPCS registration and support
Support of Vendor EMRs.Info Clique : Support staff with Kaleida based systems.
Visual EMRHover Phone System - Admin CenterNew User Setups
Hover System CustomizationAway Messages and voicemail monitoringCompany Relationship with Hover SupportHover Data ReportsThroughcare Care Management Software :Act as the Admin for the Support Portal
Responsible for IT / Tech needs of all new hire set-upsHardwareSoftware CredentialsAccount CreationDeploymentOrientation on platforms (Medent, VPN, Outlook, Hover)Training (Medent, VPN, Outlook, Hover)TeachingResponsible for managing all software / platform access updates (add and delete)Trouble ShootingTroubleshooting windows and apple-based systems.
Ability to create and manage a repair log.Manage the IT email.Ticketing System :Manage the Ticket System
Log Received TicketsResolv or Escalate Where NeededTechnology Vendor Partners; ie : ROAN Systems :IT Network Support (ie : ROAN) Manage Vendor Relationships
Schedule bi-weekly meetingsTrack ProjectsOther :Ability to learn and implement different repair techniques (There are multiple EMRs but they tend to have the same issues)
Track and monitor Virtual private networks ( at least 1 year )VPN Account CreationManage InventorySocial Media Executions and UpdatesVista Print RelationshipCurrent technology platforms / software, currently at use within MPC :New Technology Updates
Familiar and aware of all new updates and functionalityRequired Skills and Experience
1 Year Experience in a support role1 year or more experience working with any ticket-based system.1 year or more experience with troubleshooting windows based operating systems. Strong troubleshooting and critical thinking1 years’ experience Installing and configuring software and hardware components of computer and network systems.Excellent Diagnostic and problem-solving skills.1 year or more experience with Apple based OS on the following platforms iOS, iPadOS and macOS1 year or more working with office 365Ideal candidate can perform the job's physical requirements with or without reasonable accommodations. The ability to lift 50 pounds.Effective communication skills, including the ability to explain and demonstrate technical details to a non - technical audience.Love what you do.
