What are the responsibilities and job description for the Customer Service. position at Mobile locksmith?
Job Summary :
We are seeking a friendly and efficient Phone Operator to join our locksmith company team. As the first point of contact for our customers, you will be responsible for answering phone calls, taking customer details, and dispatching locksmith technicians. If you have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment, we encourage you to apply.
Responsibilities :
- Answer phone calls : Respond to incoming phone calls from customers in a timely and professional manner.
- Take customer details : Gather and record customer information, including name, address, phone number, and type of service required.
- Determine service needs : Ask questions to determine the customer's locksmith needs, such as lockout, key replacement, or lock installation.
- Dispatch technicians : Dispatch locksmith technicians to customer locations, providing them with customer details and service requirements.
- Handle customer inquiries : Respond to customer inquiries and concerns in a professional and courteous manner.
- Maintain records : Accurately record customer interactions, service requests, and technician dispatches.
- Work in a team environment : Collaborate with locksmith technicians, management, and other staff members to ensure efficient and effective service delivery.
Requirements :