What are the responsibilities and job description for the Technical Support Representative position at Mobile Pay, Inc.?
Company Description
Mobile Pay, Inc. has been at the forefront of the payment industry since 2007, with a mission to revolutionize payments while ensuring security and simplicity. Our suite of Mobile Pay products empowers consumers, merchants, and independent businesses in the payment industry. We are located in Kaysville, UT.
Role Description
This is a full-time on-site role for a Technical Support Representative at Mobile Pay, Inc. The Technical Support Representative will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, troubleshooting payment issues, and utilizing analytical skills to resolve challenges.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Troubleshooting abilities
- Analytical Skills
- Experience in payment industry support is a plus
- Excellent communication and interpersonal skills
- Ability to work well under pressure and solve problems efficiently
- Technical certification or relevant degree is preferred