What are the responsibilities and job description for the Production Support Engineer position at Mobile Programming LLC?
Job Title - Production Support Engineer
Location: South Sanfrancisco, CA (Onsite)
Contract Position
Client -Veracyte
Job Requirements:
We are looking for a Production Support Engineer to join our team. This role requires a proactive individual with a strong problem-solving mindset and an eye for detail to support our production environment and ensure optimal application performance.
Key Responsibilities:
Monitor and manage the health and stability of production applications.
Troubleshoot, debug, and resolve issues in real-time to minimize downtime and improve performance.
Look into production support tickets and take appropriate actions as per given guidelines.
Perform root cause analysis and provide solutions to recurring issues.
Collaborate with development and infrastructure teams for escalated issues and enhancement requests.
Document and track all incidents and resolutions in a clear, detailed manner.
Required Skills:
Good SQL Knowledge: Proficiency in running SQL queries for data analysis and troubleshooting, with hands-on experience using SQL in a production environment.
Java Code Debugging: Basic understanding of Java to identify and fix minor issues in the code.
Application Performance Tuning: Knowledge of identifying and addressing performance-related issues.
Analytical and Problem-Solving Skills: Proactive approach to identify root causes and suggest potential solutions.
Communication: Ability to work collaboratively with cross-functional teams and communicate technical issues effectively.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
5 years of hands-on experience in working with Java applications.
Previous experience in a production support role is a plus.
Exposure to incident management tools, and ITSM (IT Service Management) platforms is beneficial.
This role is ideal for someone who thrives in a dynamic environment, is attentive to detail, and has a strong foundation in basic SQL, Java, and performance monitoring.
