What are the responsibilities and job description for the Bilingual Customer Service Representative position at Mobile Spot?
Job Overview
We are seeking a motivated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. In this role, you will be responsible for providing exceptional customer service to our diverse clientele. You will utilize your bilingual skills to communicate effectively with customers, ensuring their needs are met and inquiries are resolved promptly. This position requires a strong ability to engage with clients, manage data entry tasks, and handle outbound calls as necessary.
Responsibilities
- Provide outstanding customer service by responding to inquiries and resolving issues in both English and another language.
- Engage in outbound calling to follow up with clients and ensure satisfaction with services provided.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date customer records.
- Communicate effectively with customers, demonstrating empathy and understanding of their needs.
- Collaborate with team members to enhance the overall client experience.
- Assist in sales efforts by promoting products and services that meet customer needs.
- Maintain a professional demeanor while handling high call volumes in a call center environment.
Requirements
- Proficiency in English and at least one additional language is required (bilingual).
- Previous experience in customer service or client services is preferred.
- Strong computer skills, including familiarity with data entry systems and customer relationship management (CRM) software.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Experience in sales or outbound calling is a plus but not mandatory.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail.
Join us as we strive to provide exceptional service to our customers while fostering a collaborative work environment!
Job Types: Full-time, Part-time
Pay: $14.43 - $15.11 per hour
Expected hours: No less than 35 per week
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $14 - $15