Contract Manufacturing Liaison

What we do at MobileHelp makes a difference in the lives of our customers. As the first company to provide personal emergency response services outside the home, MobileHelp is the leading supplier of mobile  in the U.S. We strive every day to enable our customers to be their own hero by giving them the tools and confidence to live more active lives – to keep them safe, to keep them healthy and to keep them in charge. And we can do this for our customers because MobileHelp employees embody the true spirit of teamwork. It’s one of the reasons MobileHelp is unique. We’re all working towards the same goal and we all play an integral part. We help each other achieve our goals and MobileHelp recognizes and rewards us for great work.  

MobileHelp is a two-time recipient of the Frost and Sullivan Leadership Awards, was named to the 2014 Grow Florida Top Companies to Watch, was ranked 90th in the Deloitte 2015 Technology Fast 500, was cited two years in a row (2014 and 2015) in the , and was given the 2022 Top Work Places award by the Sun Sentinel Media group.

We work hard, but we make sure that we all have fun doing it. So take a peek at who we are and what we’re about. We think you’ll like what you see.  

*** This is a permanent position, not a contract role.

Location: 

• Remote in the following states only: AL, CO, FL, GA, KY, MN, NC, OH, PA, SC, TN, TX and WI 
• If you are not located in one fo the above states your application will not be considered.  

Summary

This role is the primary interface between 3^rd party contract manufacturers for healthcare products in the Clear Arch Health division of MobileHelp.  

The role consists of managing contract manufacturing to assure operational and supply chain execution excellence. This includes tracking key performance indicators (KPI’s) and conducting performance audits regularly to maintain clear and visible status with business leadership by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Manage day-to-day inquiries regarding product fulfillment 
• Single Point of contact for all Kore issues, legacy and current customers
• Manage Inventory levels at Kore, based on actuals and forecast
• Purchasing responsibility and/or approval for hardware and packaging expenses. Order inventory from MobileHelp and OEMs
• Monitor order activity/fulfillment via accounting database and Salesforce transaction support
• Update Quality System Management and procedural/work instruction documentation to reflect necessary changes
• Ensure training plans are implemented and document to maintain compliance.
• Facilitate design transfer activities from engineering team to vendor.  
• Oversee and ensure product testing is successfully completed.          
• Conduct onsite visits with vendor as needed.
• Assist in intercepting and routing of RCAs to MobileHelp engineering.
• Invoice review and approvals
• Maintaining Quality metrics & report as requested
• Represent manufacturing during FDA inspections
• Manage access for Verizon/Samsung portals for product provisioning
• Provide reports as required to include but not limited to Process Shipping Report, WIP Report, Daily Shipping Report, Non-Asset reports, etc.
• Interfaces with other business units such as: Engineering, Accounting, Operations, CAH Warehouse staff.
• Create, manage, and close any temporary deviations of work products.
• Create, manage and close out non-conforming material dispositions
• Drive corrective and preventative action plans around defects or potential defects related to the manufacturing and repair processes
• Participate/represent manufacturing on the Program Cross Functional Team, quality meetings and complaint reviews
• Ability to travel up to 5% 

Supervisory Responsibilities 

This job has no supervisory responsibilities.

Qualifications 
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

A degree in a technical related field or equivalent on the job experience (7 years).

Other Qualifications 

We value the additional qualifications:

• Experience working for a medical device manufacturer in the areas of manufacturing, production or quality assurance.
• Experience creating, maintaining, improving and ensuring compliance to production and repair standard work instructions.
• Experience using Six-Sigma, lean manufacturing and Kaizen events to drive continuous improvement in manufacturing/production processes, inventory management and material flow.
• Experience as a cross functional team member, representing service, repair, production or manufacturing.
• Experience planning, conducting and facilitating audits for compliance to a regulated entity.
• Address and resolve production problems related to product design and supplier components using systematic problem solving techniques such as 5 Why, FMEA or FTA.
• A proven ability to maintain key relationships with engineering, quality, sourcing, and external vendors.
• A history of self direction, strong work ethics, strong personal values and driven.
• Strong knowledge of Salesforce as it applies to production/fulfillment activities.

Language Skills 

Fluency in the English language is required. 

Computer Skills 

To perform this job successfully, an individual should have basic computer skills and knowledge of Microsoft Office applications, basic knowledge of using virtual meeting platforms

Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.  The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

What MobileHelp Offers:  

• Health, Dental & Vision Benefits 
• 401(k) Plan (with match) 
• Company-Paid Basic Life, Short & Long-term disabilities 
• Holiday/Paid Time Off

(All communications are done via e-mail. Please check your spam/clutter/junk folders to ensure nothing is missed)

NOTICE TO RECRUITERS: We will not accept unsolicited resumes from any source other than the candidate or approved vendors. Please do not contact or forward resumes to our company. Any unsolicited resumes will be considered MobileHelp property. MobileHelp will not be responsible for any charges or fees related to unsolicited resumes.

An Equal Opportunity Employer Supporting a Drug-free Workplace   

MobileHelp is an E-Verify employer and will provide the federal government with Form I-9 information to confirm that your are authorized to work in the U.S. For more information, please visit https://www.e-verify.gov/