Assistant Property Manager / Community Administrator

The Assistant Community Administrator – Office and Resident Relations works under the general direction of the Community Administrator. Onsite housing is not provided for this position. This full-time, Tuesday through Saturday position involves assisting in all community office procedures such as promoting effective resident relations, managing the community office, inputting information to the community billing system and collecting rent.

RESPONSIBILITIES:

Community Office Management

• Assist in maintaining Community filing system and records in accordance with policies and procedures established by the Main Office and applicable law.
• Assist in receiving payment for rent and other charges from Community tenants. Assist the Community Administrator in accurately accounting for all payments and assuring the deposit of all receipts in the Community bank account and in reporting all receipts to Main Office. Perform these tasks in the Community Administrator’s absence.
• Assist in providing input to the computer billing service, verifying bills and assuring the distribution of bills to Community tenants.
• Meet and greet visitors to the Community office and provide them with requested information in accordance with Company policies and procedures.
• Answer the phone and respond to inquiries politely and efficiently.
• Assist in maintaining the clubhouse as directed by Community Administrator.
• In Community Administrators' absence, report significant maintenance and resident relations problems to Property Management Department for assistance in and concurrence with proposed solutions. Maintain effective ongoing communication with the Property Management Department.
• Perform proper service of legal notices as required in Community Administrator’s absence.
• Interview potential tenants for the application process
• Prepare purchase orders in Community Administrator’s absence.
• Follow up on late rents and returned checks in the Community Administrator’s absence.
• Monitor the pool at regular intervals to ensure rules are being followed.
• Cooperate and work closely with Company Maintenance Superintendent on major maintenance problems.
• Provide approved tenants with necessary documentation: Community Lot Lease Agreement, Residency Guidelines & Community Procedures, and applicable laws. Prepare and process Lot Lease documents. Maintain accurate records for all Lot Lease related documentation.
• Regularly update community Daily Log to accurately record significant community activities and events.

Resident Relations

• In the Community Administrators' absence, respond promptly and completely to tenant complaints, problems and inquiries
• Under the supervision of Community Administrator/s, may perform complete walk-around annual inspections of all homesites, report deficiencies to residents, and ensure that corrections are completed in a timely fashion.
• Assist Community Administrator/s in inspecting the exterior of homes offered for sale and the related homesite, advising residents of deficiencies and ensuring that any known deficiencies are corrected prior to sale.
• Serve or ensure the proper service of legal notices as generated and/or approved by the Main Office, in Community Administrators' absence.
• Work cooperatively with all Community resident groups.
• In absence of Community Administrator/s, assure compliance with all community behavior standards.
• Treat information in a confidential manner.

Perform other duties as required.

General Requirements:

• High school diploma or the equivalent.
• Previous experience in apartment or mobilehome community maintenance or management desired.
• Must work well with and effectively relate to community residents.
• Must work well with all employees and communicate and cooperate effectively with the Main Office.
• Must be able to read and write in English and communicate effectively, orally and in writing, with residents, visitors, vendors, etc.
• Ability to swiftly respond to emergency situations as they relate to community maintenance.
• Possess a valid driver’s license and current personal auto insurance and be able to drive a company vehicle.
• Receive satisfactory results from Company conducted background check. Background check includes: social security number verification, DMV records, criminal history, past employment verification & credit check.

Physical Requirements:

• Must be able to do light lifting, bending, stretching, squatting, etc.
• Frequent, intermittent and/or continual standing and/or navigating throughout the community and around homes.
• Ability to deliver resident communication notices throughout the community and respond to maintenance emergencies.
• Ability to occasionally lift, push and/or move up to 25 pounds.
• Sufficient hand, arm and finger dexterity to operate a computer keyboard and other office equipment.
• Must have vision necessary to perform prescribed duties.
• Speaking and hearing ability sufficient to communicate in person or over the telephone.

Job Type: Full-time

Pay: $29.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person

Salary : $29 - $31