What are the responsibilities and job description for the Technical Support Specialist position at MobileMe IT?
Company Description
At MobileMe IT, we are committed to delivering exceptional customer service and helping our clients improve efficiency through technology. Our team offers a wide range of IT services, including network design, cybersecurity solutions, cloud computing, data backup, managed IT services, and website development. We prioritize staying at the forefront of technology advancements to provide the best solutions to our clients.
Role Description
This is a full-time on-site role for a Technical Support Specialist located in Doral, FL. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, ensuring customer satisfaction, and maintaining a high level of customer support on a day-to-day basis.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical Skills and Customer Satisfaction focus
- Customer Support experience
- Excellent communication and problem-solving skills
- Ability to work well under pressure and in a fast-paced environment
- Experience with IT service management tools and software
- Certifications in relevant IT fields (e.g., CompTIA A , Network )