What are the responsibilities and job description for the Call Center Representative (on-site) position at MobileSentrix?
Company Profile
We specialize in selling high-quality repair components, tools, used devices, and accessories for wireless electronics. Our mission is to extend the life cycle of electronic devices while ensuring our customers receive the best repair components, services, and devices at competitive prices.
Schedule: Monday - Friday: 12PM to 9PM
Primary Function:
Assist customers with their inquiries, requests, or problems and find the best solutions to assist them.
Job Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Answer customer inquiries regarding products and service over phone, chat, and email
- Create and maintain customer accounts
- Inform customers about sale promotions, programs, warranties, or terms of sale
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer need to ensure overall customer satisfaction
- Receive incoming calls and make outbound calls
- Adhering to all company policies and procedures
- Other tasks as assigned
Qualifications:
Required:
- Previous working experience as a Customer Service Representative for 1-2 year
- Ability to serve a constant stream of customers at all times of day and evening
- Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
- Ability to deal with people in an uplifting manner
- Ability to solve customer problems
- Ability to be a quick thinker, research and troubleshoot
- Ability to meet required goals
- Ability to lift and carry 25 to 50 lbs.
- Basic computer skills
- Fluency in written and spoken English
Preferred
- High School diploma or GED preferred
- Bilingual is a Plus
- Ability with MS Excel and Word
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $16
