What are the responsibilities and job description for the Customer Engagement Specialist position at MobileSentrix?
Job description
About Us
We are a leading parts distributor for wireless devices, shipping worldwide. Our mission is to provide high-quality parts at affordable prices, ensuring our customers receive the best products and service.
Schedule: Monday - Friday any time between 10AM to 9PM
Job Description
We are looking for a Customer Engagement Specialist to support our customers by ensuring a smooth onboarding experience and maintaining ongoing engagement. This role involves assisting newly registered customers in navigating our web portal, understanding our products, and maximizing their experience. Additionally, the specialist will periodically connect with both active and inactive customers to gather feedback, address concerns, and enhance customer satisfaction.
Key Responsibilities:
- Welcome and onboard new customers by providing guidance on our web portal and product offerings.
- Act as a primary point of contact for initial customer inquiries and support.
- Engage with active customers to ensure satisfaction and address any concerns.
- Reconnect with inactive customers to understand their needs and encourage continued engagement.
- Collect and report customer feedback to improve service quality.
- Maintain detailed records of customer interactions and trends.
Key Requirements:
- Previous experience in customer service, sales, or account management is preferred.
- Fluency in English; both speaking and writing.
- Excellent communication and interpersonal skills.
- Proactive and customer-focused approach with a problem-solving mindset.
- Familiarity with e-commerce platforms and web-based services is an advantage.
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18
