Assistant Store Manager

Mobility City is the premier mobility equipment rental, repair & sales company in the US today. We provide solutions to veterans, seniors and the physically challenged via our mobile service vans and experiential showrooms.

Job Overview: We are seeking a compassionate showroom person who enjoys working with people and identifying their needs and then showcasing our products and services that will enable to maintain their mobility and also their independence. This person will help the clients that walk into our store, as well as work with clients on the phone to schedule appointments so our service technicians can visit them where they live.

Schedule will run Tuesday thru Saturdays. We are open 10 to 5 during the week and 10 to 4 on Saturdays. We are always closed on Sundays. Some Mondays may be required to help cover vacation of the Store Manager. but that would mean a different day off that week.

This position may also be asked to handle rental and sales deliveries as needed using company owned vehicles. Also, the person will be trained on very beginner mobility equipment servicing tasks such as battery checks and handbrake adjustments.

Store Associate Responsibilities

Essential Duties Include:

1. Answering the phone:

a. Answering clients and prospects’ questions about our service process, rental process and items for sale. Using required greeting when answering the phone: “Thanks for calling Mobility City, this is (name), how can I help you.”

2. Scheduling:

a. Setting up appointments for our service techs by using the proper paperwork and logging the appointment on the whiteboard.

3. Assisting clients in the store:

a. starting with proper greeting and then helping as needed, making sure to give families or groups time alone to discuss what they are looking at.

4. Managing the rental process:

a. Using the rental calendar books, tracking sheets and/or whiteboard for needed delivery/pick-up appointments.

b. Calling rental clients that are about to end their rental cycle to remind them about drop-offs, book pick-up appointments as necessary, or process renewals/extensions.

c. Preparing all rental items that are due to be picked up and/or delivered the next day. This includes ensuring the items are fully charged.

5. Maintaining the storefront: Duties include

a. Vacuuming/sweeping.

b. All items are where they belong and set up/positioned as expected.

c. Following all Opening/Closing Procedures

Qualifications:

• Excellent customer service and communication skills.
• Proficient in using the computer and various programs.
• Ability to work independently and efficiently manage time.
• A valid driver's license and reliable transportation to get to work, but company vehicles will be used for any deliveries/pick-ups or other travel during work hours.
• Able to pass a background check and driver’s licenses check, must have a safe driving record.

Education and Certification:

• High school diploma or equivalent.

Physical Requirements:

• Ability to lift and maneuver heavy and bulky equipment up to 50 lbs. without assistance.
• Comfortable working in various environments, including client homes.
• Able to bend, stoop, kneel, climb stairs, twist, use hands and be able to see to diagnose and fix issues with mobility equipment.

Because we do have clients that will bring their equipment in for repairs, we do ask the Assistant Manager to learn a few basic skills:

a. Battery testing and replacement

b. Charger testing and replacement

c. Testing and Adjustments made on mobility equipment, namely wheelchair and rollator breaks.

Additional Information:

[This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.]

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $19 - $21