Retail Sales Associate

Mobility City is the premier mobility equipment rental, repair & sales company in the US today. We provide solutions to veterans, seniors and the physically challenged via our mobile service vans and experiential showrooms.

Job Overview: We are seeking a compassionate showroom person who enjoys working with people and identifying their needs and then showcasing our products and services that will enable to maintain their mobility and also their independence. This person will help the clients that walk into our store, as well as work with clients on the phone to schedule appointments so our service technicians can visit them where they live.

This position may also be asked to handle rental and sales deliveries as needed using company owned vehicles. Also, the person will be trained on very beginner mobility equipment servicing tasks such as battery checks and handbrake adjustments.

Store Associate Responsibilities

Essential Duties Include:

1. Answering the phone:

a. Answering clients and prospects’ questions about our service process, rental process and items for sale. Using required greeting when answering the phone: “Thanks for calling Mobility City, this is (name), how can I help you.”

2. Scheduling:

a. Setting up appointments for our service techs by using the proper paperwork and logging the appointment on the whiteboard.

3. Assisting clients in the store:

a. starting with proper greeting and then helping as needed, making sure to give families or groups time alone to discuss what they are looking at.

4. Managing the rental process:

a. Using the rental calendar books, tracking sheets and/or whiteboard for needed delivery/pick-up appointments.

b. Calling rental clients that are about to end their rental cycle to remind them about drop-offs, book pick-up appointments as necessary, or process renewals/extensions.

c. Preparing all rental items that are due to be picked up and/or delivered the next day. This includes ensuring the items are fully charged.

5. Maintaining the storefront: Duties include

a. Vacuuming/sweeping.

b. All items are where they belong and set up/positioned as expected.

c. Following all Opening/Closing Procedures as outlined in the two attached documents.

Qualifications:

• Excellent customer service and communication skills.
• Proficient in using the computer and various programs.
• Ability to work independently and efficiently manage time.
• A valid driver's license and reliable transportation to get to work, but company vehicles will be used for any deliveries/pick-ups or other travel during work hours.
• Able to pass a background check and driver’s licenses check, must have a safe driving record.

Education and Certification:

• High school diploma or equivalent.

Physical Requirements:

• Ability to lift and maneuver heavy and bulky equipment up to 100 lbs. without assistance.
• Comfortable working in various environments, including client homes.
• Able to bend, stoop, kneel, climb stairs, twist, use hands and be able to see to diagnose and fix issues with mobility equipment.

*

Service Technician roles on an as-needed, occasional basis.

Essential Duties Include: Primarily mobile service thru the service van, the Service Technician will provide excellent service, communication about issues, and necessary sales to enable our clients to remain mobile and independent.

1. White Glove Delivery of mobility equipment

a. Equipment already assembled, tested and loaded safely for transport to client’s home

b. Equipment details and demonstrated on site at the time of delivery

c. Questions answered

2. Service

a. Battery testing and replacement

b. Charger testing and replacement

c. Sanitization process completed

d. Testing and Adjustments made on mobility equipment,

3. Repair

a. Installation of controls, motors and other replacement components

b. Troubleshooting of issues, including communication with manufacturer’s technical support lines to identify the problem and determine best course of action to remedy the situation.

4 Documentation:

c. Maintain accurate and detailed records of equipment repairs, installations, and client interactions.

d. Complete service reports and documentation in a timely manner.

5 Collaboration:

e. Work collaboratively with other members of the service team and coordinate with administrative staff to schedule appointments and manage workload.

f. Provide feedback and suggestions for improvements in service processes and customer satisfaction.

Additional Information:

[This description is intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.]

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $16 - $19