What are the responsibilities and job description for the Systems Support Specialist position at MOBIS PARTS AMERICA LLC?
Systems Support Specialist
Location: Fountain Valley, CA
Salary: Hourly Wage , $=$54,363.95 - 87,000.00
Hyundai MOBIS Parts America- Who We Are
Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.
What You’ll Do
A Systems Support Specialist is an information technology (IT) professional who maintains computer hardware and software systems. They’re responsible for installing new programs, managing updates and providing technical support. This role requires meticulous attention to detail, strong problem-solving skills, and the ability to work effectively in a fast-paced environment. In addition to deployment tasks, the Deployment Engineer will also be involved in standard maintenance duties to ensure the reliability and performance of our systems.
KEY ACCOUNTABILITIES
- Diagnosing and resolving technical issues with hardware or software systems
- Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues
- Determining the need for and subsequently providing system reconfiguration
- Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements
- Documenting technical support procedures and maintaining customer records
- Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems
- Completing thorough installations on the client environment, upgrading computer/devices as needed and installing new software or hardware solutions
- Troubleshoot and resolve technical issues in a timely manner to minimize downtime.
- Document technical procedures and maintain accurate records of changes made to systems.
- Collaborate with cross-functional teams to address system technical requirements.
- Participate in regular maintenance activities, such as system updates, patch management, and performance monitoring.
- Proactively identify opportunities to streamline technical processes and improve efficiency.
- Stay informed about emerging technologies and best practices in IT and maintenance.
- Support ad-hoc reporting and data requests
KEY PERFORMANCE INDICATORS
- Reported issues to helpdesk ticket system.
- Average time to resolve desktop support tickets.
- Problem Resolution Rate - percentage of problems that the service desk resolves within a certain timeframe
- Incident volume - total number of incidents or tickets that users open within a certain amount of time.
WORK SCHEDULE/TRAVEL
- 8:00 am - 5:00 pm
- Minimal overnight travel (up to 10%) by land and/or air.
EDUCATION REQUIREMENTS
- Bachelor's degree is required.
- Master's degree is preferred.
EXPERIENCE
- 7-10 years of experience is required.
- Bachelor's degree in Technology, or a related field.
- Background in tech support, information technology or a similar discipline.
- Experience working with customers, ideally online and in person.
- Previous success in a technical support position.
- Understanding of software maintenance and best practices.
- Ability to break down complex topics for different audiences.
- In-depth knowledge of company’s software and hardware products.
- Skilled in executing software patches and other fixes.
- Experienced in testing and installing new software and hardware.
- Familiar with online video platforms for meeting with customers.
- Writing skills for explaining technical maintenance, processes and solutions.
- Experience with SQL
- IT support experience in a warehouse operations environment.
Employment Type - Non-Exempt
Hyundai Mobis Parts America - Benefits
We offer a competitive benefits package for full-time employees which include:
- Medical, Dental, and Vision
- 401K with employer matching
- Tuition Reimbursement
- Paid Vacation, Paid Sick Days and Paid Holidays
- Company Discounts & more!
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Job Type: Full-time
Pay: $54,363.95 - $87,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $54,364 - $87,000
