What are the responsibilities and job description for the Provider Success Associate position at Mochi Health?
Job Description
Job Description
60,000 - $80,000
Full-time / Remote
About The Role
Join our growing Provider Success Team at Mochi Health! As a Provider Success Associate, you'll play a critical role in supporting and engaging our provider community, ensuring their long-term success on the Mochi platform. You'll guide clinicians through onboarding and beyond, solve challenges, and develop solutions that improve their experience.PSAs are creative problem-solvers with a passion for making a difference. Our clinicians trust the PSA Team to be their partners in success—helping them grow their patient panels and build strong relationships throughout their journey with Mochi.
What You'll Do
- Provide thoughtful and strategic support to clinicians, helping them navigate technical issues and achieve their goals.
- Collaborate cross-functionally with teams like Clinical Operations, Product, Customer
- Service, and Medical Affairs to streamline processes and resolve provider issues.
- Manage and update provider content, including communication, training resources, and workflows.
- Identify trends affecting providers and propose long-term solutions.
- Champion efficiency by developing and promoting streamlined workflows across teams
- Foster a team-first mindset : humility, collaboration, and partnership are key.
Who You Are
Life at Mochi
The base salary for this full-time position ranges from $60,000 to $80,000, in addition to benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.
Salary : $60,000 - $80,000
