What are the responsibilities and job description for the Laundromat Attendant position at mod laundry?
Location: El Mirage, AZ
Job Type: Full-Time & Part-Time Positions Available
Salary: $15-$20 and hour, plus commission. Based on experience.
Benefits: 401k and 401k matching available upon eligibility, accrued PTO and Sick Time.
Job Posting Date: February 2024
About Us:
We are a locally owned full-service laundromat committed to providing our customers with a clean, safe, and efficient laundry experience. Our facility offers high-quality equipment, excellent customer service, and a welcoming environment. We are looking for a dependable and organized individual to join our team as our Laundromat Attendant for the El Mirage, AZ location.
Position Overview:
As a Laundromat Attendant, you will oversee the daily operations of the laundromat, ensuring everything runs smoothly and efficiently. You will be responsible for working independently and managing staff (2-3 part-time attendants and potentially 1-2 drivers), providing exceptional customer service, and maintaining the cleanliness and organization of the facility. The ideal candidate will have a strong customer-focus, experience in leadership, and be able to handle operational tasks in a fast-paced environment.
Key Responsibilities:
- Greet and assist customers with machine use and laundry-related questions.
- Manage daily operations of the laundromat, including, but not limited to: walk-in self service customers, drop off Wash, Dry and Fold customers, and pickup and delivery customers ensuring efficient customer service and facility upkeep.
- Supervise, train, and schedule time for staff members.
- Maintain the cleanliness of the laundromat, including washing machines, dryers, folding tables, restrooms, and common areas.
- Handle customer inquiries, complaints, and provide excellent service.
- Monitor inventory and order supplies as needed (detergents, cleaning supplies, etc.) to include restocking vending machines as needed.
- Ensure equipment is functioning properly, and coordinate repairs when necessary.
- Handle cash transactions, reconcile the register, and maintain accurate records.
- Promote services and customer loyalty programs.
- Ensure compliance with health and safety regulations.
- Monitor and maintain security of the facility.
Qualifications:
- Must be at least 18 years of age
- Customer service-oriented with a problem-solving attitude.
- Basic Math Skills: For handling cash transactions, making change, or tracking customer orders.
- Friendly, reliable, and professional demeanor.
- Ability to work independently and manage multiple tasks.
- Ability to lift up to 50 pounds and stand for extended periods.
- Ability to work weekends, evenings, and some holidays.
Preferred Skills:
- Previous experience in the laundromat or hospitality industry.
- Knowledge of basic equipment maintenance and troubleshooting.
- Proficiency with point-of-sale (POS) systems and cash handling.
- Familiarity with cleaning and maintenance procedures is a plus.
Why Join Us?
- Competitive pay
- 401K matching opportunity.
- Flexible work schedule.
- A positive, collaborative work environment.
- Employee discounts on services.
If you’re a proactive, customer-focused individual looking for a rewarding position, we encourage you to apply!
To Apply:
Please submit your interest to service@mod-laundry.com for an application.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- On-the-job training
- Paid time off
Schedule:
- Day shift
- Evening shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- El Mirage, AZ 85335 (Required)
Work Location: In person
Salary : $15 - $20