What are the responsibilities and job description for the Team Leader position at MOD Super Fast Pizza, LLC?
MOD Restaurants is dedicated to making a positive impact on the world by serving people with delicious pizzas.
Our Mission
At MOD, we believe that companies should be forces for good in the lives of their employees and the communities they serve. We strive to create a world where doing the right thing has far-reaching ripples and where every decision puts people at its heart.
A World Where Everyone Belongs
We're not just making pizzas - we're making pizzas that make the world a better place. Our pizza powers possibility, and we invite you to join us on this journey.
What We Offer
- A competitive hourly wage of $14.25/hour
- An incredible tip share program
- Paid sick time and paid vacation
- Free pizza and salad, and beverages
- Pet insurance
- Discounted gym membership
- Free counseling sessions
- Medical/dental/vision/basic life/disability insurance
- 401(k) retirement plan
About the Role
The Restaurant Supervisor Lead is the second-in-command on our store leadership team. You'll lead, coach, and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.
Your Key Responsibilities
- Set and sustain a positive tone during shifts, maintaining high energy levels
- Create a welcoming atmosphere for both Squad Crew and customers
- Manage keyholder cash handling responsibilities
- Listen, acknowledge, and resolve any Squad crew and/or customer concerns
- Manage shift duties checklists and address/escalate equipment malfunctions
- Foster the growth and well-being of the Squad, celebrating wins along the way
Requirements
- Minimum of 1 year of customer service or restaurant experience
- Must be at least 18 years old
- Previous experience coaching, teaching, and inspiring others
- Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner
- Customer service skills and a proven ability to remain calm and focused
We're an Equal Opportunity Employer
At MOD, we believe in creating a world that works for and includes everyone. If you require a reasonable accommodation to complete an application, job interview, and/or participate in the hiring process, please contact us.
Salary : $14
