General Manager

General Managers are the driving force behind our express car wash operation. The main goal for this position is to provide strong leadership and motivation to a team operating in a fast-paced environment while upholding the ModWash standard of a fun, safe, clean, efficient, and friendly experience for our customers. This position has a high potential for advancement as the company executes its growth strategy, so if you are a go-getter, enjoy interacting with customers, are interested in leading people and thrive being around cars and technology, this is the role for you.

Essential Functions:

• Ensure customer satisfaction with every wash
• Create and maintain a fun, team-oriented workplace
• Grow the customer volume by driving sales and profitability for the wash
• Recruit, hire, train and coach team members
• Monitor care and maintenance of all wash equipment and tools
• Perform cash handling duties, including deposits, audits, and reconciliations
• Monitor inventory and supplies
• Maintain accurate HR records and timekeeping reports
• Monitor and control all labor, utility, and chemical costs
• Participate in weekly communication calls
• Handle and resolve any customer issues or complaints that arise
• Delegate responsibilities to the Assistant Team Leader and other team members
• Assume full profit and loss responsibility for the location
• Communicate operational performance to management

Requirements:

• Excellent verbal and written communication
• Strong organizational skills and ability to prioritize
• Passionate about creating genuine connections with team members and providing excellent customer service to guests

Physical Requirements:

• Ability to be active and outdoors in varying temperatures and weather conditions
• Ability to be on your feet for long hours at a time
• Ability to lift 25lbs

Education:

• Must have a high school diploma or an equivalent
• 4 year college degree preferred (but not required)
• 4 years in a leadership position is strongly preferred
• Prior P&L responsibility is preferred
• Basic information technology and computer skills
• Some mechanical knowledge is preferred, but a willingness to learn is a must

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Pittsburgh, PA 15235: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Employee relations: 3 years (Required)
• Employee evaluation: 3 years (Preferred)
• Customer relationship management: 4 years (Required)
• Retail sales: 4 years (Required)
• Management: 4 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location