Print and Mail Fulfillment Specialist

Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary
Fulfillment Specialist is responsible for managing, organizing, recording, reporting, and invoicing fulfillment requests from both internal and external customers. Their primary goal is to ensure client specifications are met, delivering timely, high-quality, and collaborative service. They independently operate high-speed digital toner and inkjet printers, finishing and mail processing equipment, and software interfaces to set up, produce, reproduce, track, and report on jobs while collaborating with team members to achieve the same goals. By adhering to department procedures, they ensure that mailed communications, shipped materials, shuttle deliveries, and customer pick-up orders are accurately addressed to the correct recipients. Additionally, they ensure all jobs meet the specifications of federal and state regulations, USPS, UPS, company standards, and department policies. This is an on-site position at our Milwaukie, Oregon location.

Pay Range
$20.47- $25.59 hourly (depending on experience)
**Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on our company page, linked below, to be considered for this position.

https://j.brt.mv/jb.do?reqGK=27746756&refresh=true

Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

Primary Functions:

• Quality and Performance Guarantees
  • Collaborate with the department manager, supervisors, lead operators, project managers, and coordinators to ensure timely printing, mailing, shipping, and delivery of documents.
  • Meet all regulatory, corporate, departmental, and client standards, prioritizing accuracy and confidentiality to prevent the release of private information.
  • Actively participate in and promote continual improvement initiatives.
• Manage Fulfilment Orders
  • Receive, process, prioritize, print, collate, and ship fulfillment work assignments.
  • Ensure fulfillment activities are accurately recorded for timely invoicing and tracking.
  • Organize and maintain inventory of fulfillment materials and related items required for shipping or mailing each request.
  • Provide clear and timely feedback to management and customers regarding order changes, special requests, and the status of incoming or outgoing jobs.
• Processing Standard Print Orders
  • Process print, and mail orders using software for setup, prepress, imposition, production, reproduction, and reporting.
  • Receive print requests through the online storefront, email, or in person.
  • Prioritize assignments based on supervisor direction, deadlines, and client needs.
  • Ensure completed orders are signed off, filed, and closed in the job management system.
  • Create and maintain static client document products for the online ordering website.
• Customer Service
  • Respond to emails, answer calls, assist clients with website navigation, place orders, and provide direct customer support.
  • Follow up with customers to address adjustments to print jobs.
• Organization and Work Area
  • Maintain a clean, organized, and pleasant work environment.
  • Clean equipment and work areas, store unused supplies appropriately, protect stock from environmental damage, and reduce clutter.
• Operate Digital Printing and Finishing Equipment
  • Operate multiple high-speed production printers and finishing devices simultaneously, ensuring maximum productivity.
  • Produce high-quality prints with various finishing services, including binding, trimming, folding, and more.
• Mail Processing Tasks and Equipment
  • Proficiently operate at least two mail processing tasks or equipment types, following quality control and standard operating procedures.
  • Handle tasks such as postage presort, tabbing, inserting, metering, and preparing jobs for delivery.
• Troubleshooting and Maintenance of Equipment
  • Perform basic troubleshooting for print and mail equipment issues.
  • Use software or hardware tools to address problems and escalate to supervisors or vendors as needed.
  • Maintain equipment according to specifications.
• Restock Supplies
  • Replace consumables and move stock to the production floor as needed.
  • Ensure supplies are available for current jobs and coordinate supply purchases to avoid production delays.
• Data Collection and Reporting
  • Log equipment performance, track waste, and monitor machines daily.
  • Complete and report monthly data, including invoice spreadsheets.
• Driving and Deliveries, as needed
  • Deliver and pick up items at various Moda locations and USPS offices.
• Perform other duties as assigned by the lead operator, supervisor or manager.

Working Conditions & Contact with Others

• Constant standing, sitting, lifting, bending, and performing PC tasks in a noisy machine shop environment. Driving in various weather and traffic conditions. Sometimes required to work in excess of standard work week to meet business needs. May require swing shift, night shift, weekend, or holiday work.
• Internal and external customers, coworkers, subcontractors, vendors, and service technicians.

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations please direct your questions to Kristy Nehler and Daniel McGinnis via our humanresources@modahealth.com email.