What are the responsibilities and job description for the Customer Service Liaison Expert position at Modagrafics?
Customer Service Role Overview
We are seeking a skilled Customer Service Representative to join our team at Modagrafics in Wheeling, IL. This role focuses on delivering exceptional customer experiences through large format printing and graphics.
Key Responsibilities
- Client Communication: Effectively communicate with clients to inform them about order timelines and progress.
- Installation Coordination: Coordinate offsite installation teams with clients across the country.
- Cold Calling Activities: Engage in cold-calling activities with existing and potential new clients.
- Sales Support: Provide support to the sales team to enhance customer satisfaction and drive sales.
- Correspondence Management: Manage correspondence between multiple company locations.
Requirements
- Experience: At least 2 years of proven customer service experience required.
- Communication Skills: Excellent oral and written communication abilities are essential.
- Multitasking: Must be adept at multitasking and prioritizing tasks in a fast-paced setting.
- Printing Knowledge: Familiarity with printing and graphics is necessary.
- Degree: A Bachelor's Degree is preferred but not mandatory.
