Call Center Associate (Bilingual Spanish)

Job Summary: Job Description: Position Title: Call Center Associate (Must be bilingual Spanish) Job Summary Provide day to day contracted services to external clients. Contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services. Respond and resolve customer inquiries and issues regarding the client products or services via telephone, email and/or chat. Core Responsibilities Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet Service Level of Agreements (SLAs) Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution. Provides customer with appropriate standard information requested. Derives all necessary information from customer to update database. Understands when to seek help and/or escalate to a more senior role. What you bring to the role: Education Entry level position with either limited prior training or appropriate licenses/training certifications. Knowledge Applies basic operational processes or analytical skills to perform straightforward activities.  Understands how the assigned duties relate to others in the team and how the team integrates with others. Skills Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion. Uses communication skills to exchange information. Abilities Ability to perform tasks according to established procedures. Ability to perform business support or technical work, using data organizing and coordination skills to complete assignments. Ability to prioritize, multi-task, and perform effectively under pressure. Other Self motivated, ability to work with minimal direction. Preferred Qualifications None Reasons You’ll Love Working Here Health Benefits: Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family. Financial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan, Discounts for home/auto insurance, (For US positions, include 401(k) Plan and more. Work-life balance: Company-paid Holidays, Vacation, and Personal Time Off. Flexible working hours policy. Work from home options available (Some restrictions apply). Professional Development: Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply). Office perks: Social events, complimentary beverages, team building events, and new and modern office space. Employee Assistance: This program provides counseling and wellness services.Additional Team: Comments from the hiring manager, describing the team, work environment, etc Elovate is an Equal Employment Opportunity Employer that values equity, diversity and inclusiveness in the workplace. We are committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply Worker Type: Regular Number of Openings Available: 1 Elovate, a Modaxo company, leverages data-driven technology to transform traffic management and safety. Our innovative automated enforcement solutions empower communities with tools to prevent dangerous driving behaviors, saving lives and fostering safer streets. Learn more at www.elovate.com. About Modaxo Modaxo is a global technology organization passionate about moving the world’s people. Working both together and independently, our collective of businesses are committed to delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life. Learn more at Modaxo.com.