Logistics Coordinator

Description

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Job Description – Logistics Coordinator

Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing.

Responsibilities

•    Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.
•    Research and quote transportation costs.
•    Collaborate with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.
•    Ensure carrier performance and event compliance according to MODE standards.
•    Identify and prioritize problems and make suggestions to correct the situation.
•    Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.
•    Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
•    Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
•    Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.
•    Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.
•    Assist Sales and Accounting departments on invoicing discrepancies.

Qualifications

Required knowledge, Skills, and Abilities:

•    Previous brokerage-related or transportation-related experience preferred.
•    Bachelor’s Degree from an accredited college or university, with focus on supply chain management, preferred.
•    Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
•    Strong customer service and communication skills; thrives in a fast-paced environment.
•    Proven experience managing/prioritizing own work assignments, and meeting deadlines.
•    Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
•    Ability to quickly assess client situations and escalate to management when needed.
•    Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers. Able to learn new programs/systems quickly.
 

At MODE, we’re dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.