Operations Analyst - Intermodal Hybrid Opportunity

Are you looking for a place that allows room for growth, a fast-pace and great team environment? We may be just what you are looking for.

We are SunteckTTS, a third-party logistics broker with multiple offices around the country, however, the scope of the work includes the entire country. As a third-party logistics broker or 3PL, we help assist many companies all across the United States in their logistics. For our employees, this means becoming an expert in one of the most important industries for the nation. We provide personalized transportation, freight, and logistics solutions for land, air, and sea. The company’s shipping expertise encompasses truckload, LTL, intermodal, air, ocean, small parcel and supply chain solutions to ensure that every need is met. We operate across a diverse set of industries including food & beverage, consumer products, industrial, medical, automotive, chemical, and retail.

You will learn how to successfully manage across a wide range of freight services. Unlike other companies in our industry, we believe in creating well-rounded team members that can tackle any logistical question or needs for our customers. And the best thing is, there is plenty of room for advancement.

Role/Responsibility

• Order entry
• Monitor Intermodal shipments
• Identify delays with rail and vessel lines
• Resolve tracking issues including incomplete shipments
• Informs Dispatch Analyst of assignments that need further review (i.e. driver availability, equipment availability or load availability)
• Tracks down missing paperwork that delays load delivery and other basic load related situations in a timely manner (i.e. bill of lading)
• Coordinate with dispatchers and outside carriers to avoid demurrage, storage charges, excessive chassis fees, etc.
• Interact with Drivers
• Run/review internal/external reports and analysis
• Schedule pickups and/or deliveries daily
• Work closely with other departments to deliver high level of service to customers
• Establishes and maintains positive and professional working relationships with drivers and office associates
• Demonstrated sound judgment, initiative and tactful communication skills while dealing with critical information
• Perform other duties as assigned

Skills/Experience

• Previous intermodal operations experience preferred
• Outstanding customer service skills
• Strong knowledge of geography
• Excellent follow up skills and attention to detail
• Strong multitasking and organizational skills; ability to prioritize workload
• Excellent written and oral communication skills
• Must have good computer skills
• Ability to adapt easily to changing priorities
• Strong work ethic with a professional, positive attitude

Scheduling Requirement

• Requires excellent attendance Monday – Friday
• 40 Hour work week
• Start at 0800
• Flexible lunch break options (1/2 or Full Hour Break)
• Hybrid work schedule in the office

We're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.