General Manager

Modern America Campgrounds owns and manages Naples KOA Holiday Campground in Naples Maine. Our passion is creating campgrounds that are affordable and provide a memorable experience for their camping families. We strive to create a team environment filled with passionate individuals that care about making a difference in our guest’s lives.

The General Manager is responsible for managing the daily operations of the campground/resort. As the General Manager, you are the face of our brand within the community. This is a full-time position and reports to the District Manager.

• Manage operations to ensure the highest level of guest satisfaction
• Go the extra mile to address and solve camper-related issues
• Know your guests, then create and oversee unique and memorable onsite events for them, like live music, camper competitions, kids activities, etc.
• Design rules, guidelines, and best practices to maximize your guests' experience
• Recruit, train, and lead your on-site team
• Manage and work alongside your team to achieve specific goals and objectives
• Lead professional development and cross training with your team
• Perform weekly one-on-one meetings to track individual performance
• Stay in tune with the capabilities and efforts of your team
• Make recommendations for appropriate promotions
• Oversee staffing and scheduling to ensure your team is maximizing productivity
• Hold regular meetings to communication about daily priorities and process changes
• Follow and train all on internal company processes/systems
• Day to Day Operations of the park
• Maintain the safety and wellness of the facility
• Handle emergencies that may arise onsite
• Engage with vendors
• Resolve guest complaints in a timely & professional manner
• Ensures that overall resort appearance is well maintained & groomed
• Reports any deficiencies which would adversely affect the operation of the resort
• Enforces resort rules & regulations
• Ensure great customer service by coordinating daily operations
• Organize and provide timely follow up on all requests from home office
• Participate in other projects and activities as assigned
• Maximize camper-nights, revenue, store sales, and ancillary revenue
• Manage operational expenses.
• Manage key performance indicators (KPIs) for your park and your team.
• Ensure that your park and its amenities are fully operational.
• Drive growth and promotion of your campground's service offerings.
• Review daily reports and work to finalize weekly and monthly reports.
• Recommend, oversee and implement capital improvement/infrastructure projects
• Maintain financial reporting of reservation, store, food, and add-on sales, labor costs, and controllable expenses and monitor to improve financial results
• Analyze accounting and financial data to maximize revenue
• Handle all invoices in accordance with home office processes
• Maintain petty cash & activity accounts
• Handle bank deposits and submit to home office
• Monitor and handle overdue invoices and reservation balances
• To be successful in this position a Bachelor’s degree is recommended
• Minimum of 3-5 years in a management position. Hospitality, Hotel, or RV Resort
• Ability to work long hours and weekends
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast paced environment and perform physical duties
• Must have valid driver’s license
• Personable, enjoy working with children/people
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
• Able to Lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the office
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc

Modern America Campgrounds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $58,263.00 - $64,318.00 per year

Benefits:

• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Naples, ME 04055 (Required)

Ability to Relocate:

• Naples, ME 04055: Relocate before starting work (Required)

Work Location: In person

Salary : $58,263 - $64,318