What are the responsibilities and job description for the Customer Service Representative/BDC position at Modern Automotive Network LLC?
Modern Automotive Network is currently seeking a Call Center/BDC (Business Development Center) Service Representative to expand to its team in our Winston-Salem, NC office. The ideal candidate must possess honesty, integrity, and a pleasant outgoing personality.
Responsibilities include:
- Answering both inbound and internal phone calls
- Making outbound calls
- Handling approximately 120 plus calls daily
- Communicating professionally with customers and fellow employees
Qualifications:
- Computer literate
- Ability to multi-task
- Excellent verbal and written communication skills
- Experience in a call center or the automotive industry is a plus
- High School Diploma or GED required
Since 1933, Modern Automotive has been distinguished from its competitors by setting trends with innovative facilities, recruiting a highly talented workforce, and providing world-class customer service. Modern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money.
We offer:
- A professional work environment
- A competitive compensation and benefit package
- Medical, Dental, Vision, Life, Flexible Spending, LTD, and STD Insurance
- Bi-monthly Bonus Opportunities
- Paid Time off
- Paid Holidays
- 401-k eligibility after one year
Make your next career move with Modern. At Modern, no matter how things change, our commitment to our employees and customers stays the same.
Modern Automotive Network is an Equal Opportunity Employer and Drug-free Workplace Employer.
Education
Required- High School or better
Behaviors
Required- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Functional Expert: Considered a thought leader on a subject
- Thought Provoking: Capable of making others think deeply on a subject
- Leader: Inspires teammates to follow them
Motivations
Required- Financial: Inspired to perform well by monetary reimbursement
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Goal Completion: Inspired to perform well by the completion of tasks
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization