Patient Experience Coordinator

Job description 

Audiology Assistant 

Top Rated Audiology & Hearing Health Care Practice 

* Multiple Positions Open in Canton, Alliance, Dover, Ohio** 

Are you looking for a rewarding position with a fast-growing, high-tech, fun audiology/hearing healthcare practice? We are looking for a few good people! 

Are you the type of person who knows how to work hard in a fun environment? 

Would you like to be mentored by the entire MHS team, and work with the best patients you’ve ever seen? 

Do you have a good understanding of customer service? 

Would you want to be a part of a FAST-growing company and be on the leading edge in audiology & hearing healthcare? 

Would you like the opportunity of a lifetime? You will get to learn hearing healthcare and audiology from the ground up. Plus, you will be working with some of the BEST in our profession. 

If this sounds great to you, then the next phase of your career starts right now! 

We have been changing lives through leading edge hearing health care since 1994 and we are continuing to grow. Don’t miss this opportunity. We are looking for individuals who share our core values to become an Audiology Assistant in the following clinic locations: Canton and Alliance 

We are currently looking for an Audiology Assistant for our growing practices. This is a supportive role to our Doctors of Audiology and Licensed Specialists and our patients. Our perfect candidate should be outgoing, friendly, have a positive attitude, and a willingness to learn new things. PRIOR EXPERIENCE IS NOT NEEDED, WE WILL TRAIN THE RIGHT CANDIDATE. ATTITUDE AND WILLINGNESS TO GO ABOVE AND BEYOND IS KEY! 

Description 

You will work under the supervision of a licensed audiologist, performing selected tasks to enhance our patients' experience. You will be a key patient-facing team member with direct responsibility for the patient experience. This role is critical in the delivery of our hearing health care and audiology services. 

Patient care and engagement 

Maintain a consistent and timely flow of appointments. 

Daily biologic listening checks of equipment 

Clean and sterilize rooms and equipment between patients 

Prepare exam rooms for patient use by cleaning and sterilizing rooms between patients and ensuring that each room is stocked with the appropriate supplies. 

Prepare procedure trays as necessary 

Escort patients to treatment rooms. Assist audiologist patients to assess needs and ensure correct resolution and resources for each patient 

Ensure electronic medical record documentation is completed in a timely manner and in accordance with practice policy and procedure 

Maintain patient flow and sees patients for routine service and repair appointments; assess patient’s hearing device needs, instruct on appropriate repair and/or cleaning options, and proceeds with repair action as approved by patient and audiologist where required in accordance with practice policies and procedures 

Assist audiologist in audiological testing and evaluation and ensuring proper fitting of hearing devices and technology 

Perform hearing aid orientation, including basic care and use of the hearing aid (insertion, removal, adjusting volume, etc.) 

Demonstrate care and maintenance of hearing devices to patients and support/caregivers 

Assist in monitoring and maintaining supplies and testing equipment 

Assist in managing new device orders and repairs and inventory, including check-in, check-out and loaner devices 

Program hearing devices to last session in NOAH software 

Coordinate scheduling of pick up repair appointment with audiologist 

Send out devices for repair per audiologist directions 

Clean supplies weekly (follow standard protocol for sterilization procedures) 

Stock treatment rooms and repair / service rooms with supplies & paperwork weekly 

Document all notes in electronic medical records system 

Maintain accurate charting, schedule appointments, triage phone calls, and perform other tasks related to efficient dispensing of hearing health care 

Develop leads and referrals from existing patient database 

Participate in grassroots marketing efforts including participation at live events, community events and company sponsored initiatives such as patient appreciation events, lunch and learns, in-office educational events, community centers and events, plus more 

Performs all duties respectful of confidentiality and safety of all patients, employees and providers 

Requirements 

· High school diploma or equivalent required 

· Excellent interpersonal skills that allow effective working relationships with a diverse patient, colleague, and vendor population 

· 1-2 years of office experience in a customer support role preferred 

· Proficient computer skills including ability to master the clinic’s practice management software 

· Ability to handle a busy office with interruptions, calls, and walk-ins. 

· Must have the ability to direct the flow of the office efficiently and with a great attitude 

Compensation: Hourly plus bonus opportunities ($35,000 - $45,000 per year) 

Work Remotely: No 

Continuing education and development 

Travel opportunities 

Company Logo Apparel allowance 

Employee Discount 

Job Type: Full-time 

Pay: $35,000.00 - $45,000.00 per year 

Benefits: 401(k), 401(k) matching, Dental insurance, Employee discount, Health insurance, Paid time off, Vision insurance, Paid Time Off / Vacation, Paid Holidays   

Schedule: 

8 hour shift: Monday to Friday 

Supplemental Pay: Individual and Company performance bonuses 

Work Location: Multiple locations